Business ProfileforJames Leather

I searched for leather mailbags on ******* and clicked on the James Leather's website. I ordered a bag and paid $169.64 via credit card on 01/22/2024. The bag arrived a few days later and wasn't even close to the representation of the product that I was shown online. I took the bag out of the plastic and spent all of 30 seconds evaluating it and realized the leather was thin and cheap, the color was red instead of brown, and the bag was scratched and scuffed up. I placed the bag back in the plastic and back in the box and contacted the company via email asking for a refund. I promptly received a response email with instructions to follow in order to get a refund. Per request, I took photos of the bag and submitted them to James Leather, along with the reason for return, and at my expense paid for return shipping via *** with a requested tracking number. This was done inside of the 14 day return window. The bag was received by James Leather and an email was sent asking if I would like to exchange the bag instead of a refund. I requested the refund, and was told via email that a manager would issue it to my card and to allow a couple of days for it to process. When recently checking my credit card statements, I realized the refund was never issued. This was almost 5 months ago. My computer suggests that I do not open their website for risk of virus, and the phone number on the BBB site is bogus. Thus, the only way I have to contact is to reach back out via email. I did a cursory review and realized this has happened to several other customers, as it seems standard practice for them to not issue said refunds. This business is shady at best, and should be investigated for consumer fraud. My hope is that you can help facilitate my refund. I can attach the email chain below, as well as *** tracking proof, and the photos I submitted of the bag itself. I appreciate any help you can lend.