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ComplaintsforRoyal Atlantic Beach Resorts
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We have been staying at the Royal Atlantic for over 25 years. We go every year for our anniversary. This stay was 8/5-8/9, 2023. The cost is approximately $3000 for the stay. My first night I was bitten by a bug but wasn't sure what it was but then was bitten the second night. I went to the receptionist, and they sent someone to change all the sheets and spray the room. I did not get bite the next 2 nights. Clearly something was in the sheets. I contacted management a number of times both through emails and phone calls and no one has responded. Very frustrating to be spending that much money a night and a loyal customer for all those years with no response.Customer response
11/19/2023
Better Business Bureau:
At this time, I have not been contacted by Royal Atlantic Beach Resorts regarding complaint ID ********.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.