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Complaint Details
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Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaints starts on 9/28/22 and is continuing and ongoing. New England Stone came and took my Blue Stone. They breached the written contract by not completing the work of replacing the blue stone sidewalk with a concrete new sidewalk in the front of my house and to the stairs, also included was a 8 foot pad on the side yard for my garbage cans and sidewalk area to my back gate basically replacing what they took in bluestone area, there heavy equipment in my side yard also destroyed the lawn and left big ruts and trenches in the ground where they moved in and out to get the stone, that was to be replaced as well. They started the job and have not come back to finish my yard and at least 2 of my neighbors. I have called, and left several messages and even spoken to the owner a few times they assured me they would make things right but they have not. DO NOT HIRE THESE PEOPLE. They have stolen thousands of dollars worth of bluestone by the truckloads without doing there job. They hired day laborers and blamed there issues on not being able to get help. I am forced now to fix my side yard area and hire other people to do the work they where suppose to do. Photos have been sent to the owner, I was unable to download on this website.Business response
07/06/2024
Good Afternoon, To explain I’d like to say that this person reached out to me and I send my foreman right away to address her concerns. I received a briefing on it that he found her sidewalk had no issues that would warrant any further actions. This person has stated that I should replace her concrete due to a color issue, it was poured late in the fall and had to be covered up to protect it from the elements. It will change color in time and there were no cracks that would warrant a replacement to be done.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.