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            Business ProfileDandelion Energy, Inc.

            Geothermal Heat Pumps
            BBB accredited business

            Contact Information

            333 N Bedford Rd Ste 220

            Mount Kisco, NY 10549-1159

            Visit Website
            (833) 436-4255

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

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            Customer Complaints

            9 complaints closed in last 3 years

            5 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/7/2022

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Dandelion Energy, Inc. offers installation of geothermal heating and cooling systems.  The Dandelion Energy home geothermal system replaces your home’s existing air conditioning and heating equipment with a powerful heat pump and safe, underground pipes that move heat between the earth and your home.

            Business Details

            Location of This Business
            333 N Bedford Rd Ste 220, Mount Kisco, NY 10549-1159
            BBB File Opened:
            4/21/2022
            Years in Business:
            6
            Business Started:
            10/4/2017
            Business Incorporated:
            10/4/2017
            Accredited Since:
            6/7/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dandelion Geothermal
            Business Management
            • Mrs. Kathy Hannun, President/Co-Founder
            • Mr. Keith Albee
            Contact Information

            Principal

            • Mrs. Kathy Hannun, President/Co-Founder

            Customer Contact

            • Mr. Keith Albee
            • Ms. Danielle Moore, Senior Director
            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I'm having an issue with a geothermal energy company that advertises all over my area which received subsidies to decommission my oil tank/furnace and convert my home to geothermal . This conversion started in 2022 and completed in Spring of 2023. During the winter of 2023-2024, a number of issues arose, both related to functionality and to operational cost. I have the proposal I was provided that induced my family to agree to this geothermal conversion. I also have comparisons of our electric bills for the winter prior to the system installation and this past winter with the system operating. The estimates provided were off by approximately 90% (not including my April bill which will push it higher but i am not yet in receipt of). I do not believe I am alone in this bait and switch. With regard to functionality, our lower level now functions at multiple different cold temperatures, and the bathroom, where Dandelion decommissioned the sole heat source (a baseboard) is so freezing, it cannot be used on cold days.
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            Read 8 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Andrew M

            06/24/2024

            Dandelion has a great Sales pitch but is terrible when it comes to their customer service. This is the only time I have ever written a negative review but I thought it was important to make sure less people get fleeced by this company. They will tell you there is no maintenance involved in the units except cleaning the "U' drain and changing the filters. So far two units have failed and they couldn't respond for three days. The cost was more than they had initially said in the contract by $8000.00. The company is in it for the initial sale and not the end goal of making families comfortable. Go with a heat pump from a local HVAC company instead. I dropped the Dandelion service because it was so bad, even though they said "it may be covered by warranty" and it was only one and half years old, otherwise we will charge you $300 just to come out to the house and tell you how much it will actually cost. I could've had my HVAC person just fix it for less than what it will cost them to come to the house.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

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