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ComplaintsforJeff Collins Stone Supply
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Complaint Details
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Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
First, in my 67 years I’ve never filed a complaint about a business. On 7/14/21, I visited this business and paid $130 for a piece of stone to be cut to specific dimensions. The worker handed me a receipt that noted the dimensions of the raw stone, but not the finished dimensions. I picked up the piece about a week later and noticed it was shorter than what I requested, and therefore useless for my project. I called the man and he denied any responsibility. He referred me to *** *******, who likewise insisted that the mistake was entirely mine. He told me that the worker would have written the dimensions on the receipt, which I told him I had misplaced. A couple days later I found the receipt (attached, with my notes on it). Over the next few weeks I left many respectful messages asking *** ******* to call me. He never did. Finally, on 9/7 I reached him on the phone. “I cut it to what I was told,” he said. “I’m not giving up a piece of stone.” Then he hung up abruptly.Customer response
10/26/2021
Better Business Bureau:
At this time, I have not been contacted by Jeff Collins Stone Supply regarding complaint ID ********.
Sincerely,
******** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.