ComplaintsforAgway of Port Jefferson
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Complaint Details
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Initial Complaint
06/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At Agway in ********************* i purchased six female chickens in April. One of them turned out to be a rooster that is illegal in my town. I went in today June 16, 2022 to explain the situation and they told me it was my problem and that I have to rehome the rooster. I would get no refund for my purchase and I have to take it upon myself to go find another home for a rooster thats illegally sold to me.Business response
06/28/2022
We have been ordering & selling baby chicks for well over 20yrs here at Agway of Port Jefferson. The hatchery gives you a choice on the *** of the chicks we would like. We always order all females. When customers come to purchase the baby chicks we do inform them that it is never a 100% guarantee that they are all females. Our store supplies many townships in Suffolk County. It is not illegal in any way to sell a male chick. Each township has their own laws on keeping chickens and roosters. The town of Brookhaven does not allow people to have roosters. It is unfortunate a rooster does slip through the cracks at the hatchery & there is no way for us to tell if the chick is male or female. There may be a slim chance a customer does get a rooster , which is beyond our control. We never tell a customer it is "there Problem". We usually make a suggestion to check with farms out east or perhaps a rescue in the area. If the customer would prefer a refund of $7.99 we would be happy to do so. ******** manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.