Business ProfileforUltimate Transport 123

We booked for pickup from ********* ** to ************ ** in October for pickup to be 12/26. It took them an additional week to actually pick up our vehicle so we had to rent a car for longer as a result since we had no vehicle. The price quoted in turn increased by hundreds past the original agreed on price. They told us they had their own drivers only to find out they do not and do not have any control over them. The driver drove off with our car as we were working with dispatch to figure out a price resolution and put his hand in my fathers face at pick up when my father tried to tell him dispatch is trying to reach him. There was damage to our vehicle (which we were told they had full insurance for any damage) only to find out the driver has to agree and the driver threatened to drive off with our vehicle if we did not sign paperwork that it was delivered and would no allow a walk around (especially since he parked in the median of a busy road and not at our actual location as agreed upon). Our car was dirty at pick up so we were unable to see the scratched, dents, and damage to our front (newly replaced) bumpers. When we have called they said there is nothing they can do and I need to file with my insurance in hopes that the other insurance will take liability otherwise my insurance will increase when it wasnt damage that we caused, and wasnt a natural damage that occurred so we shouldnt have to be having our insurance go up for something that we did not do and wasnt something that happened naturally. I want to be reimbursed for the damage I have been unable to fix as a result and for the excess amount of fees since none of their promises were met. My damage was not cared for, they did not pick up when scheduled, they do not use their own drivers, they did not charge the amount they guaranteed when booking, and their managers do not actually resolve these issues.