ComplaintsforUltimate Transport 123

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We booked for pickup from ********* ** to ************ ** in October for pickup to be 12/26. It took them an additional week to actually pick up our vehicle so we had to rent a car for longer as a result since we had no vehicle. The price quoted in turn increased by hundreds past the original agreed on price. They told us they had their own drivers only to find out they do not and do not have any control over them. The driver drove off with our car as we were working with dispatch to figure out a price resolution and put his hand in my fathers face at pick up when my father tried to tell him dispatch is trying to reach him. There was damage to our vehicle (which we were told they had full insurance for any damage) only to find out the driver has to agree and the driver threatened to drive off with our vehicle if we did not sign paperwork that it was delivered and would no allow a walk around (especially since he parked in the median of a busy road and not at our actual location as agreed upon). Our car was dirty at pick up so we were unable to see the scratched, dents, and damage to our front (newly replaced) bumpers. When we have called they said there is nothing they can do and I need to file with my insurance in hopes that the other insurance will take liability otherwise my insurance will increase when it wasnt damage that we caused, and wasnt a natural damage that occurred so we shouldnt have to be having our insurance go up for something that we did not do and wasnt something that happened naturally. I want to be reimbursed for the damage I have been unable to fix as a result and for the excess amount of fees since none of their promises were met. My damage was not cared for, they did not pick up when scheduled, they do not use their own drivers, they did not charge the amount they guaranteed when booking, and their managers do not actually resolve these issues.

  Business response

  06/17/2024

  To Whom it May ******************** checking the order details, BOL was signed as no damage at delivery and damage was notified to us 6 days after delivery and BOL doesnt even show the damage. 
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer response

  06/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I had contacted **** with your team day of and the actual dispatcher that was used for the driver the day of delivery with our concern as the damage was not able to be seen until dirt was washed off. The driver had even threatened to drive off with our vehicle even after increasing the charge and if we did not sign that we received our vehicle. He had even jumped into his truck to start heading off to which we said we would sign it and just report the issues to his dispatch. This whole system was a mess, vehicle not transported when scheduled, rude staff with your team and absolutely no communication including being told its our fault for booking through the holidays. I have sent both the dispatcher your guys utilized and **** about the damage and photos and the dispatcher stated it just looked like dirt and not damage to which I sent photos and videos of me wiping off the damaged areas to show it is not dirty. I need this to be fixed especially since we had to have a rental car for an extended period since our vehicle was not picked up when we had signed our contract for.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  06/18/2024

  
  To Whom it *** ************************************* said that they got the *** and it shows no damage. That's why the claim was denied, and this was back on March 15th. 
  
  We are supplying a copy of ***. 
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was told that the issues would be fully insured from damages. **** even agreed that there was that damage and that the insurance cant just not cover it based off what the driver said because that is why they denied it with the *** even though I called them as soon as **** was able to get the insurance since it was a battle getting that. **** and I have tried to get contact back from the manager with the insurance with no movement. Your company when booking said that damages would be fully covered which was inaccurate, I was given a guaranteed price which again I as inaccurate, I was told they were your own personal trucks which also is inaccurate, I was given a date for pick up and that was inaccurate and then blamed on me for selecting that date, and more. Everything has been inaccurate. I want my damages paid for since I was also charged more for transport past the agreed amount. Everything I was promised, guaranteed, and told were lies at this point. I want my damages paid for, and thats the bare minimum that could be offered since so much stress and more money was spent due to the inaccuracies and lies that we were told and it being non-transparent.

  *************************
  

  
  
  
  
   
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On the 21st day of May 2024 at approximately 1230 hours. I received a 2020 **** f250 with damages to the roof of the cab. I was inform by the personal that they did attempt to load the 2020 **** f250 in a car hauler and didn't fit which cause damage to the roof. I did inform them of the issue and sent pictures to **** with ultimate transport 123 and I have not heard anything from them. I keep trying to get answers but the company will not return calls or emails. I did pay $2100 to have the vehicle transported from *************** ******* to **********. I either want them to repair the damages or return the hauling fees to get the vehicle repaired. I did make sure that the company had insurance that would cover accidents.

  Customer response

  06/06/2024

  Better Business Bureau:
  
  I have reviewed the response if I took down the ****** review and the bbb review made by the business in reference to complaint ID ********, that they will foward me the information in order to get this complaint resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  05/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 4/2/24 I called Ultimate transport for a quote to pick up a car in ********* and deliver to ****************** **. Ultimate had the lowest price and I did feel pressured but agreed to use them. We set the pick up date for a Wednesday 4/25/24 with Thursday 4/26/24 as a backup. Wednesday came nothing. No response to texts and my calls were sent to voicemail. Thursday same thing. My son flew home and had to leave the car on the side of the road. On Monday 4/29/24 I sent a email canceling the order. Five hours later they called me and said we are ready to schedule your pick up one hour away in ************ CA for the next day. We had no one to meet them especially one hour away. No keys and no cash for the $1000 payment due at pick up time. I said the order is canceled. They charged me a $250 deposit and a $300 cancellation fee. They also said they were reporting me to collections for $1250 the total cost they quoted me.

  Business response

  05/24/2024

  To Whom it May ************************ we regret that the Customer is unhappy with the service. Upon checking, we have the First available pick-up date scheduled as 04/26/2024 and Customer canceled on 04/29/2024. Our contract indicates:  
  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.

  
  We regret to inform you that we are unable to process a refund to the customer. 
  
  Respectfully,

  
  Ultimate Transport 123
  

  
  

  Customer response

  06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  My issue with this company has been resolved and they have issued me a refund. 
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 25, 2024, I contacted Ultimate Transport 123 to inquire about having a boat shipped from ******* to *******. They said that they could do it for $1,595. Of this price $300 was due on 4/13/24 and the remaining $1,295 due on 4/19/24 at delivery. They reached out to me the week of 4/8 saying the price went up $300 but they would only charge me $300 on 4/13 and $1,400 on delivery. They told me I could cancel anytime as long as the boat was not loaded up on a truck yet and not be charged. They asked how big the boat is I said 19' but it's on a trailer and I don't know the length of the trailer they said that was fine. They charged my account $200 (not $300) for the pickup. The 3rd party truck got there for pickup and said they couldn't load it because the trailer was 25'. I said ok and canceled everything. When I asked Ultimate Transport 123 for my $200 back they said it was non refundable. I reached out to them again and said that they told me as long as the boat was not loaded on a truck I could cancel and not be charged. They have stopped responding to me and have not returned my $200.

  Business response

  04/29/2024

  To Whom it May ************************ reviewing the order details, as well as the customers complaint regarding the amount debited from his account. Upon checking, we have the first available pickup date scheduled for 04/13/2024. As per the contract that they have signed with us, when a customer provides a first available pick-up date, we have 10 business days from that date to dispatch a driver to pick up the assigned vehicle/s. We fulfilled our agreement by dispatching a driver on 04/13/2024 but canceled on 04/14/2024 because they provided the wrong dimension of the boat and it was not possible for the driver to load it. 

  
  As per Cancellation policy, If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. 

  
  For this case, we are unable to assist with any refund requests but can be used in the future.

  
  Respectfully,

  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company promised a to find a transport for a 1988 *************** wagon d250 located to be picked up in ************* to be delivered to Sicklerville ** on 4/9/2024. I spoke to ****** at **********. Ext ***. This was on Tuesday at 3:32pm. I was promised by her verbally that the above mentioned truck would be picked up by a driver from this date til Saturday 20,2024. I agreed to this only after this window was stated by Saturday. They failed to make delivery date of Saturday. Every day I contacted the company and spoke to various people promising that they would be working with dispatch and call me back, with always negative phone calls in return. I gave them til Monday April 15th. One text that was sent to me as an example of their runaround lies to secure a transport driver : we have driver nearby the pickup area and our dispatchs already communicating with him, the driver confirms the pickup, we will call to provide details. No calls to even deliver or cancel or update this text. Another false text on Saturday our dispatch is currently in the process of finalizing the driver ( found not to be true or even accurate) . We will send the details over to you. This was found to be false. I have made about 2 phone calls a day since last Tuesday of using them and NOT a once did they return a phone check status of driver Thru dispatch just lazily sent some texts documenting they were still looking for a driver. I called to say to them on Sunday, after ****** a text *** stopped answering my calls after second day. They have been very dishonest with this customer. I was willing to give them 10 days and after I said I was gonna look for another carrier.they quickly debited my account in the amount of $300. Total would have been $550. They knew they could not come thru. They then sent texts and emails that they would turn me into a collection agency for the $550 If I didnt give them $550. I went down to my bank and terminated my card and filed a fraudulent claim for lack of service and theft of services as they failed to provide a service. Could you please investigate this business. It appears there is a strong possibility They are making a business of ripping people like myself off for services to be expected as a credit card was required and they only hit it when I said I wanted to cancel as they were not fulfilling their obligations or duty to find a transporter in time, again I was promised a window on Tuesday til Saturday by ****** on phone. She lied to this customer to get a electronic contract signed. The only reason they debited account today Monday 4/15. This type of theft by deception should cease forth without. I spoke to a ****** who is supposed to be a supervisor who I had to wait on the phone ahe was hitting my debit card as he found out I was trying to cancel this transport because they were not fulfilling their legal and moral requirements. When he asked me to wait 10 daysaccording to contractI said okay..to learn afterwards he already quickly hit my debit card in the amount of $300. He was very disrespectful to me and couldnt even call me by my last name ************ calling me *** ********* I found he was talking down to me as an upset letdown customer. I would have not allowed him to debit my account and advised him NOT too. He went against my wishes and did this. Then they sent me harassing texts and emails to either pay them full, amount or acknowledge their texts or emails or Id be turned into a collection agency. Please can you look into this very unprofessional business because they are not operating in the best interest of being honest to customers while they extort money out of people like me for services they know they cannot not provide. I am awaiting a reply from your bureau with intentions to pursue this site. Please email me at my email ********************* *** ****************** ************

  Business response

  04/16/2024

  To Whom it May ************************ we regret that the Customer is unhappy with the service. Upon checking, we have the first available pick-up date scheduled as 04/09/2024 and customer canceled on 4/15/2024. Our contract indicates:  
  
  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.
  
  We regret to inform you that we are unable to process a refund to the customer. 
  
  
  Respectfully,
  
  Ultimate Transport 123 

  Customer response

  04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] The customer was given misleading information by the business from the very start of the transaction. The agent, ******, at ext.. ***, promised me a verbal window of pickup and delivery from Tuesday til Saturday.  The sales associate advised this customer the window of delivery was to be from Tuesday until as of Saturday; but no later. Due to incorrect information supplied by ****** at ext. ***. Customer should not be held liable or responsibility of a breach of contract when I was lied initially too prior too the signing of said contract and falsely made to belief the window was from Tuesday Thru Saturday ( NOT 10 Days) . A $300 fee automatically was then deducted from his account without permission given as well before it was even done during the day I even gave them a further chance to continue until the 10 day grace *******  ******** also stated I would continue the 10 days to avoid $300 fee because they could not find a driver and continued to mislead this consumer. I was also given false texts promising a driver was located and it would be finalized shortly but yet nothing resulted with confirmation to this consumer that further caused consumer to be given this false and misleading information. Given the dishonest treatment to this consumer that he found continually Thru this transaction, I feel my account should never have been debited in the amount of $300. Furthermore, this was done hastily when I asked to speak to a supervisor to speak to same about my unhappiness thus far with the companys progress and lack of follow thru with my phone calls regarding confirming a driver found, which It was getting quite obvious they could not locate a driver for my transport.  Additionally when asked to give him the 10 day time frame, it was learned **** had then prior to taking my upset call, he quickly deducted $300 from my account prior too me giving the okay, because I had made mention to the sales associate prior I wanted to speak to a supervisor and possibly cancelling job due to my increased frustration and unhappiness with how badly their service was to this customer.This was very dishonest and I was already frustrated with their lack of commitment with follow thru communication to this customer on finding a driver. I was basically given the runaround on a transport they could not fill or complete. I find this business Ultimate Transport 123 to be operating in a very dishonest nature towards me as a customer.  Again, this company should not be ripping off customers like myself. Therefore, I should be refunded my money immediately that was unfairly deducted out of my account in the amount of $300.  Furthermore.its theft of a customers hard earned money when a company like this fails to carry out ******************, lies to them from the start with false narrative and promises given by their associates, and shady false business dealings by taking money from a customer that they failed to do a successful transport service for.  I am deeply disappointed and saddened how i was treated by this company and my hopes are that similar customers arent allowed to be treated as poorly as I was by this company Ultimate Transport 123.  They should be looked into for false business practices and taking money from customers , aka scamming customers into a false contract when lied too verbally initially by their associates when being untruthful on guaranteeing a service that was not provided and then taking money from customers when a service was not completed properly and satisfactorily.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business response

  04/18/2024

  To Whom it May ************************ we try our very best to have the order scheduled as soon as possible, the customer canceled the ********************** on 4/15/2024. Also, they were listed with another company - Car Delivery *** ***** which is completely out of original contract agreement - Customers are advised not to place orders with multiple companies when transporting a Vehicle, as stipulated in the Contract Agreement. 

  
  Respectfully,
  
  Ultimate Transport 123

  Customer response

  04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Once again this company is found to be giving false, narratives, and incorrect erroneous information as such because this did not occur ..Also, they were listed with another company - Car Delivery *** ***** which is completely out of original contract agreement - Customers are advised not to place orders with multiple companies when transporting a Vehicle, as stipulated in the Contract Agreement. I WAS NEVER ADVISED, NOT ONCE, I WAS NOT ALLOWED TO SHOP AROUND TO FIND ANOTHER TRANSPORT COMPANY THAT CAN ACTUALLY DO THE *** A CUSTOMER NEEDS to be COMPLETED. Im allowed to research a new company once I see this company is failing miserably  to provide a promised service which they clearly could not do for me in the given time frame of Saturday. I also made made mention before in my last response that I would give ****** the 10 daysand found that he quickly debited my checking account before I spoke to him about termination soon because they couldnt do the service of finding me a driver.because he knew I was upset with their lack of ability to complete their commitment in finding a driver and this was done hastily because they wanted to get the money quickly out of my account with the agent advising ****** I was looking to cancel if they couldnt complete the job. So this was done before ****** got on phone to even listen to my concerns. I would have clearly given him a few more days.instead he debited my account without permission to do so and there was Not to be a cancellation had he not done the shifty trick of touching my account prior to hearing my concerns. He should have done the right thing and got on the phone immediately to address any concerns a customer had instead of hitting quickly debiting from my account. They clearly could not find a driver.  It is apparent this company is operating very dishonorably and dishonestly as cited in this response. Again they are caught being dishonest and shifty in their business practices to the consumers with their rebuttal. This was NEVER relayed to me. I was very disappointed in their continual lack of communication and progress in finding a driver or keeping their word on good business practices in keeping this customer informed on a regular basis. I was also sent misleading texts and false confirmations that they had a driver and was in process of getting a signed driver. As a matter of fact, I was always the one who would Initiate the calls back each day to this company to check on the status of locating a driver for me which was always negative. They basically were not doing any service for me. They debited my account without  authorization.which is clearly theft.  sometimes multiples call Throughout the day would be made by me to this company because this company would always put me off by saying they are checking with their dispatch and would return the call..though not one time did they make attempts to call  back. I also told ****** that I am going to research another company because they could not get me a driver.this company is operating clearly dishonestly and dishonorably and should be investigated for theft and failure to deliver the services they say they provide and poor business practices. Consumers like myself are being mislead and affected with their dishonest business  practices.  Againthe Better Business Bureau should launch a careful investigation of their poor dishonest unprofessional business practices because they are doing a great injustice to the general public like myself with their lack of effort to perform an honest business practice as they allege to provide but clearly in my case fail to provide. 

  *****************
  
  
  
  
   
  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Spoke with ***** to schedule a car transport from ** to Tx. I told him daughter was moving and car would have stuff in It. He said as long as the windows are not covered it was fine. During call I told him that I was warned about drivers showing up and demanding more money. He showed me in contract where the price will not change and they dont do that. Signed contract and then the driver sent a text telling us to drive to him. ( they didnt tell us this in advance)When we got there he demanded 150 dollars because car was loaded with pillows, blankets and stuff.( teens room) after haggling we came to an agreement to pay it upon delivery if the weight was over 100lb. When car got to drop off, they would not drop it unless $240 was paid. Had no choice but to pay it to get the car!

  Business response

  04/02/2024

  To Whom it May ********************* per the contract that they have signed with us, we give them a maximum of 100 lbs weight authorization for National Transportations and limit personal items to the trunk of the vehicle, or below the window level in the back seat. If there is more than 100 lbs in the vehicle it is solely up to the discretion of the driver assigned, where there could potentially be an additional charge. 
  
  Respectfully,
  
  Ultimate Transport 123

  Customer response

  04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] when I spoke with ************************* he highlighted the area that showed the price will not go up when I asked if driver could ask for money and said no he can not. So in essence your company lied. The driver also stated it was a .60 per pound charge that is no where to be found in writing and no one showed any paperwork whatsoever that the vehicle weighed over 100lb.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  04/10/2024

  To Whom it May ********************* is clearly stated in the contract that we offered a weight allowance for no more than 100 lbs of additional weight in the backseat or trunk. We are supplying a copy of the signed contract agreement between Ultimate Transport 123 and *******************.
  
  
  Respectfully,
  
  Ultimate Transport 123 

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had contracted with ultimate transport 123 to transport my car from **********, ** to ******, **. ****** from Ultimate Transport was communicating with me and I had instructed my car to be picked up on Saturday March 16th as I was flying to ***********, ** on March 17th. I was assured by ****** that my car will be picked up on March 16th. I was following up with ****** by repeated reminders from Monday, March 11th and was assured every time that my car will be picked up on March 16th. I even followed up with ****** on Friday March 15th and I was told that she is working with dispatchers and will get back my EOD on March 15th which she did not. I called around 5:30 PM ESt on March 15th and to my surprise I was told that they have a 5 day window to pick up and the timeline starts on March 16th, this was the 1st time I heard about it and I told them that I don't have any friends or family to assist me with this and I have to leave by March 17th. No one reached out to me on 16th or 17th and I had to arrange for an alternative transporter. I texted them to cancel my agreement and they had charged me $300. I felt I was cheated all way along by ****** for not being transparent to me about the pickup window and repeatedly assuring me that my car will be picked up. I do have text messages on the above.

  Business response

  03/26/2024

  To Whom it May ******************* checking, we have the first available pick-up date scheduled for 03/16/2024. We just wanted to let them  know that we had a contract that they agreed and signed that we have a total of 10 business days to dispatch a driver and pick up the vehicle from the first available date to get the vehicle picked up. We are still within the time frame to do the service but they chose to cancel out. Our contract indicates:  

  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.

  In this case, we are unable to assist with any refund requests.

  Respectfully,
  
  Ultimate Transport 123
  

  Customer response

  03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I was not told about 10 business days at all, if I had known I wouldn't have opted to go with Ultimate Transport 123. I had asked ****** about cancellation and she did tell me that only when a driver is assigned and upon cancellation $300 booking fee will be charged, else it wouldn't be. The person, ****** who I was talking to had given me all wrong information to make me sign the contract.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I was told $300 would be refunded to me and I don't see the refund yet. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer response

  04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  I spoke to ***** from Ultimate Transport 123 and ***** assured me that $300 would be refunded to me and had apologized for the inconvenience.

  
  Sincerely,
  
  *******************************
  
  
  
   
  

  
  

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They never shipped my car and when i tried to cancel earlier they said there was a canclation fee before 10 days so i waited 12 days and they still wont refund my money they keep coming up with excuses to keep my money

  Business response

  03/19/2024

  To Whom it May *********************** reviewing the complaint, and customers request - refund for the amount of $300 for lack of fulfilling the duty. However it was dispatched on 03/08/2024. The order was canceled because the vehicle was not available. As per Cancellation policy, If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. 

  
  Respectfully,
  
  Ultimate Transport 123

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They picked up late. They provided virtually no customer service. They are outsourced to *****. **** ghosted us. We had to get the police involved to force the driver to give us our cars back even though we paid. Cars arrived two days late and we're both damaged.

  Business response

  03/15/2024

  To Whom it May *********************** checking, we have the first available pickup date scheduled for 03/05/2024. As per the contract that you have signed with us, when a customer provides a first available pick-up date, we have 10 business days from that date to dispatch a driver to pick up the assigned vehicle/s. We fulfilled our agreement by dispatching a driver twice within the time frame. Please be advised that we do not provide a specific guaranteed date for pick-up and delivery. All dates are estimates. Also, The customer refused to send us the proof of the issues with the driver and refused to send the proof of the damage as well.
  
  Respectfully,
  
  Ultimate Transport 123 

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Ultimate Transport refused to give my wife an email address to send the picture and video evidence as well as the second booking contract which I never approved. The second contract was for a higher price and they changed my delivery date. I was told repeatedly by **** at UT123 that this was only a 2 day trip. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer response

  03/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I spoke with **** and emailed him the video and pics the same day. I never heard back from him. Sent a follow up email 2 days later that was never answered. I'm not surprised. This company is all outsourced including management. No wonder it has so many complaints. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  04/04/2024

  To Whom it May ****************** would like to address any and all concerns and supply supporting documentation: 
  
  02/20/2024  - ********************* placed an order in our office for a  2020 **************** and  a 1965 /OLDSMOBILE Model Starfire with the first available pick-up date scheduled for 03/05/2024.
  
  03/05/2024 - We dispatched a driver twice and assessed the required reservation fee.
  
  03/11/2024 - Client called and said he would report his vehicle as stolen. He mentioned that it should have been delivered on 03/10/2024. 
  
  03/12/2024 - The vehicle has been delivered.
  
  03/14/2024 - The client posted a bad review on social media about the vehicle arriving two days late and we're both damaged. The manager called the client and spoke with his wife to discuss the situation but she is not giving the manager the opportunity to do so as she told the manager she couldnt help and also refused to provide any type of proof of what she claims.
  
  In conclusion, We were well within our contract guidelines, and the transport was executed as promised.  We at Ultimate Transport 123 try to do our best to satisfy our customers and their transportation needs. Please be advised that we do not provide a specific guaranteed date for delivery. All dates are estimates. Also, As per the bill of lading, there is no damage to the vehicle.
  
  We are supplying a copy of the signed contract agreement between Ultimate Transport 123 and Customer *********************, as well as the bill of lading.
  
  
  
  Respectfully,
  
  Ultimate Transport 123 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Experience w/UltimateTransport123 could not have been worse. They were to transport/deliver my car from ***********, ** to ********, **. prior to January 15, ****. Through a process of indecisiveness, misinformation and angst, they never had a handle on the situation (I had more access to driver than they did). I had to tell them that car was picked upthey actually assigned another driver after the fact. **************** was clueless and therefore useless, essentially unaware of what was going on. Salesperson never returned my calls. Proposed pickup times/dates were never met. Throughout process, my feeling was that I had unknowingly agreed to a scam, and that there was a very real possibility that I would never see my car again. The ultimate insult was that, after all this inconvenience/disruption, they expected me to pay a $150 fee when I cancelled the expected return shipment to *********** (prior to February 15). Frankly, I felt they owed me a refund for all I had to put up with. I did speak with an attorney friend, and have also discussed situation with two other auto shippers. They have corroborated my common sense understanding that Ultimate has no legal standing regarding a cancellation fee (regardless of any agreement) inasmuch as Ultimate had not yet engaged a carrier/driver for the return trip prior to my cancellation. I expect, at the very least, that UltimateTransport123 return my $150 cancellation fee. *************************

  Business response

  01/31/2024

  To Whom it May ********************* we regret that the customer is unhappy with the service. Upon checking, we have the First Available Pick Up Date scheduled as 02/12/2024 and customer canceled on 01/22/2024. Our contract indicates:  
  
  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.
  
   We regret to inform you that we are unable to process a refund to the customer. 
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  

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