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Find a Location

Imperial Paving & Construction has 1 locations, listed below.

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    Business ProfileforImperial Paving & Construction

    Paving Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    N Syracuse, NY 13212-2317
    BBB File Opened:
    10/11/2022
    Business Management
    • Mr. Matthew Lyda, Owner
    Contact Information

    Principal

    • Mr. Matthew Lyda, Owner

    Customer Contact

    • Mr. Matthew Lyda, Owner

    Industry Tip

    BBB Tip: Hiring an asphalt paving company

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/16/2022

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    Owner of Imperial Paving & General Construction - Allen L*** and Estimator/Grandson - Matt L***. Estimate completed by Matt L*** on 3/7/2022 to resurface my driveway and basketball court in my back yard. Matt requested half the money up front and the rest to be paid at the completion of the job. We paid $1,475 dollars in a check# **** on 3/7/22 to Imperial Construction, Matt L*** deposited our check (#****) on 3/8/22 at his financial institution - ******* ****** *****. The check/money cleared our account at **** ****** ***** on 3/9/22. Matt agreed to contact us at a later date with a date to complete driveway. Several months passed and my wife & I did not hear back from Matt. We called & texted Matt and Allen regarding status of our agreement. Matt texted us to let us know he would be coming to do the job 6/28/22. He did not show up that day and did not call or respond to my text(s). His excuse for for not returning our calls/texts was that he was in an accident. He texted us back (about a week later) to inform us that the cost to complete the driveway was going up by 30%, due to an increase in materials (asphalt) or we could obtain a refund per Matt L***. I responded that I would discuss with my wife and get back to him. I texted Matt a day or two later that we would accept the refund he offered. Matt said in a text he would stop by and drop off our money. Matt did not drop off our refund as promised. Matt informed me on 7/15/22 that he was out of town and that Derek (employee) would be back Sunday 7/17/22 and Matt stated, "I'll just bring cash next week, he been busy". No refund was dropped off or delivered by mail to our home. In between we made numerous texts & calls to Matt L*** and the owner Allen L*** re: promised refund. Sunday 7/24/22, text received from Matt, "I'll be there this week". Friday 7/29/22, I (***** *****) texted Matt "let me know when you will stopping by"? No response. Sunday 7/31/22, I stated "Could yo
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Upstate New York

    BBB Reports On

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