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Find a Location

Quality Automotive & Transmission, Inc. has 1 locations, listed below.

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    Business ProfileforQuality Automotive & Transmission, Inc.

    Transmission

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Quality Automotive is a local automotive repair shop that has been serving Central New York since 2010. We have a wide scope of repair services ranging from small repairs like brakes and struts to major repairs like transmission and engine overhauls. Start saving with our FREE vehicle Diagnosis!

    Business Details

    Location of This Business
    3715 Brewerton Rd, N Syracuse, NY 13212-3841
    BBB File Opened:
    1/1/2010
    Years in Business:
    14
    Business Started:
    6/1/2010
    Business Incorporated:
    6/18/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Tim Dodge, Owner
    • Mr. Pete Dodge, Manager
    Contact Information

    Principal

    • Mr. Tim Dodge, Owner

    Customer Contact

    • Mr. Tim Dodge, Owner
    • Mr. Pete Dodge, Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went to the ship to get a 700 ** transmission rebuild and upgrade. He said it would be 1,188.00. He lie, it was $1,288.00. He put used parts in it. He want cash money, no paperwork. I ask the son for it his father said no. He said he know me for 30 years just come back if I had a problem. I took it there on March 31 was to get on April 1. I got it a 5:00 that day. I was there for 3 hours, I saw the son give receipt to two customer, one for $680.00 that was my receipt. I took the transmission to ********** Transmission rebuild again. They put used in it the father took he did
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carl R

    5 stars

    03/28/2023

    They fixed my 2000 ****** **'s manual transmission and clutch, allowing me to keep my vintage ****** instead of sending it to the scrap pile. The car now shifts like it is brand new. This father and son duo know their stuff and get the work done right in a relatively short amount of time. Definitely recommended. Update: 3/28/2023 This shop came through for me again, diagnosing and fixing a problem that was causing sensors in the ECU not to even become available, which prevented three other shops from even thinking about what the cause of the issue was, so they just sent me on my way with a failed NYS inspection. After finding a rare part that was needed, Tim was able to fix the car, saving it from the scrap pile once again. I don't know of any other mechanic who could have solved this puzzle. The most interesting aspect of the process was the fact that Tim authenically seemed to care about getting the ****** back on the road, keeping me appraised of the progress, and then even personally calling me back to make sure the ****** was able to legally pass a NYS inspection. Tim may initially sound gruff, possibly from years of dealing with the general public whose cars need transmission work, but I believe he actually takes pride in his work and possesses what I would call integrity. I have not yet found another mechanic in Syracuse with his experience, problem-solving ability, and honesty. If your vehicle has a transmission-related problem and you want it to actually be fixed, this is the shop you should take it to. Even if other mechanics cannot diagnose or perform a certain repair, take it to Tim. Time is definitely money for him, so leave any frustration-related attitude you may feel about the automotive issue outside, be concise, respectfully listen to what he says, and you will likely have your vehicle back on the road surprisingly quickly. Again, highly recommended.

    Local BBB

    BBB of Upstate New York

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