Business ProfileforBest Buy Auto Sales & Service

I have been disappointed with the persisting issues that have plagued the car since the first week of purchase. The vehicle has been experiencing Noises, alignment problems, the engine heats up and the engine light comes on week after week consistently even after being checked in your shop, which indicates that you do not inspect or repair the cars before selling them, leading to a compromised driving experience and a significant inconvenience to my daily routine. I have made two appointments with your service department in an attempt to address and resolve the recurring problem. Unfortunately, each visit has yielded unsatisfactory results. Not only has the issue remained unresolved, but the vehicle was retained in your workshop for an excessive period during the most recent service attempt, exceeding 16 days with no calls or messages. The only attempt to reach out from your office was after we sent a notice letter complaining about this situation. The situation with the car workshop has been quite frustrating and concerning. It seems that they responded to us with dishonesty, providing incorrect information about the date we dropped off the car. They claim it was on July 3rd, but we had our appointment on July 1st. Moreover, they assert that the car was ready since July 5th and allege to have tried contacting us via phone calls, to which we did not respond. However, we have no record of any missed calls or voicemails from them. This inconsistency in their statements adds to the sense of distrust and leaves us questioning their overall professionalism and credibility According to the NY Lemon laws consumer guarantee, if a vehicle spends 15 days or more in the workshop, the consumer has the right to seek redress in the form of a refund. Throughout this process, your service department has seemingly resorted to a temporary fix, merely resetting the engine sensor without addressing the root cause of the recurring issue.