Customer ReviewsforDCH Honda of Nanuet

I have not conducted any business with this company for years due to their poor service and terrible communication. I have also had issues that are still on going with them contacting me for other peoples cars despite repeated requests to them and their parent company to permanently remove my contact information from their system. Despite this I still receive unwarranted text messages

We Apologize for that; we have removed you and your email address from our database 5 years ago. We did identify that your cell number was tied to another account with the same last name if related or not related it has been deleted from the texting system. This should solve your concern in about 48 hours after the system updated.Thank you,

I am writing a formal customer review against ********************** (**) My vehicle was dropped off for serviced on 4/10/24 at **************** in ********, until 4/26/24. My original cause for a service Appt was due to the paint on my car peeling a caliper issue & burning engine oil. Between the dates of service 4/10/24 to 4/26/24. I was contacted by the service **** to inform me that there was engine failure and pump issue which were replaced and or fixed under Warranty. The night of 4/10/24 when I was out with my family I heard the start of clicking noises. On 5/07/24 I serviced my vehicle again at ******** ******* were all systems were troubleshooted. I was advised that the battery needed to be replaced and the quote was for $342.00 so I denied the replacement. Two days later I took the battery to Autozone and all the tests came back passed. I repeated the same test at ***** in ********** where my vehicle was carefully inspected and was advised that the battery passed but that the alternator needed to be replaced and was quoted for nearly $800.00. This replacement is not covered under Warranty. Prior to my service visit. I went to speak with **** in Finance at Honda to explain my maintenance issues. Thereafter, he had a sales agent show me a car he later communicated to me that the car was appraised for $8,000.00. He told me that ******* cars hold no value.I also communicated to **** that there was a burning smell coming from the car. I spoke to another salesman which I reiterated my situation too and he laughed and basically told me that it was my fault due to the high mileage which I told him that it wasnt a laughing matter. I emailed the ** Manager *********************** notifying him that I have a complaint. Hes out sick and redirected me via email to a sales person.

When we received your email, that was the first time we knew you had a concern. Unfortunately, I was out sick, and I had my Sales Manager contact you to find out what was going on. As we had no records of previous repairs done to your car and since your purchase it over a year ago and ****** Additional miles were driven.******** did reach out to you and listen to your concerns and other repairs that were done at another dealership. We agreed to provide you with a loaner car so we can look into your concerns at no cost to you. We did go over the vehicle we did find that ******* did install a new engine and the burning smell is coming from all of the new components that are breaking in. We also ran a battery test and alternator test which both passed and currently working fine. As far as trading you out of the car, we will do our best to try to find another car that works for you.Thank you,

I have been trying to communicate with two employees regarding a $3000 refund I am due from a cancellation of a service plan I cancelled back in August 2023. All of my telephone / in person attempts with ********************* and ***************************** have failed. They simply do not any return any of my contacts. I feel as if my money is being held hostage.

We do apologize for the wait time for the refund of the canceled warranty. Your reference # SSC1949636 has been processed but it could take up to 8 weeks to complete. We did reach out to the third-party company to expedite this request. We were told you should have the refund check by next week.

I am very unhappy with this dealer. I drove here from ********** looking at a used car after talking to ***** on the phone. When I arrived here, the manager told me the car was already sold. I told the manager that ***** told me to come in and the manager just basically said that ***** should have come to him first. The manager said there were other cars there and he would show me other ones, that just happened to be more expensive. I feel that's a Bait and Switch. He basically sounded like he could care less. I know my time is important and feel that I should have been told the facts before driving up here and wasting my day. Wouldn't you know, I am still looking at cars and the same one is still on their website. They never even updated it or contacted me and apologized. Buyer beware.

Hello *****,Thank you for your feedback. When you first contacted us the morning of the experience you detailed, you expressed some interest in a vehicle but did not mention any intention of purchasing it. Nor did you follow-up with our team to check on its availability prior to visiting us later in the day. Our inventory is in high demand currently, and unfortunately vehicles are sometimes sold prior to the arrival of another customer who was also interested. We understand this is frustrating and apologize for the unhappiness you were caused. However, your actions upon learning of the vehicle being sold yelling and using obscenities in front of customers is unacceptable. Im happy to work with you in finding a great deal on another vehicle of your interest or discussing this matter with you in greater detail if you conduct yourself in a professional manner.