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ComplaintsforThe Violet Barn
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Complaint Details
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Initial Complaint
08/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered live plants from Violet Barn using PayPal. My bank account was debited $62.40 on 7/29/2021. The carrier, USPS, who is Violet Barn's agent. claimed that they delivered my package on 8/5/2021 and notified Violet Barn that it had been delivered to me. IT WAS NOT DELIVERED TO ME. I don't know where the package was actually delivered. I contacted the seller, who said I should contact USPS. USPS only said that "the package was delivered." I opened a dispute with PayPal. Once again, the seller told PayPal that USPS tracking says the plants were delivered and PayPal closed the dispute. I'm not able to reopen a closed dispute(!!), so I'm as angry with PayPal as I am with Violet Barn. However, according to contract law, Violet Barn as the seller is responsible for the actions of its agent, the US Postal Service, which did not perform by delivering the plants to the right person, me. Therefore, Violet Barn should open a dispute with the USPS and refund my $62.40.Business response
08/09/2021
The package was shipped in a timely manner and was shipped and delivered to the address provided. Your local postmaster was contacted by us (via our local postmaster) about this as well. We are not responsible for collecting the package--only you can do this.Customer response
08/09/2021
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I DID NOT RECEIVE ANY OFFER TO RESOLVE MY PROBLEM FROM VIOLET BARN. All I got was another denial based on the post office's false information that they delivered the package to me. The post office's tracking information is wrong. I never received the package. Obviously the post office delivered my package to someone else and then claimed it was delivered to me. Also obviously, the person they did deliver the package to has chosen to keep it rather than find the person it should have been delivered to. I have tried to do what I can to resolve this problem by contacting the post office, and the only thing they did was suggest that I go door to door to try to find the person that got my package! That is unsafe and totally unacceptable. I'm not sure why this has become my problem or why it should be me that's out $62.40. Violet Barn's agent, the post office, did not fulfill Violet Barn's shipment, so therefore the problem is between Violet Barn and the post office. Violet Barn should refund my $62.40 and attempt to collect it from the post office. I've been a long-time customer, and it saddens me that Violet Barn hasn't appreciated my business enough to make me whole over a problem I didn't cause and have not been able to remedy myself. I guess that $62.40 is really important to them, because they're losing a customer over it. Regards, ****** ******
Business response
08/11/2021
Would help if you didn't try to resolve this via this forum. Last you told us it was in a locker that required access. We had your local PO contacted about this. You made no mention of attempting to retrieve the package--and still haven't. Will forward this information to the USPS. If, in fact, the package was delivered incorrectly, will make a claim on your behalf.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.