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Find a Location

Hanson Well Drilling & Pump Co has 1 locations, listed below.

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    Business ProfileforHanson Well Drilling & Pump Co

    Water Well Drilling
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Headquarters
    4159 US Route 20, Nassau, NY 12123
    BBB File Opened:
    2/19/2002
    Additional Contact Information

    Fax Numbers

    • (518) 479-4261
      Other Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/04/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We had been having issues with our well and called the company for assistance. Mind you we had the same issue the prior year and they told us it was our well pump and replaced it for $2500. Within months the same issues started. This time the same tech came out and told us our well was dry he used a hose to measure our flow rate and told us we needed a new well drilled said it would be 15,000 and they could drill ASAP. He charged us $648 for this encounter. Based on what we were experiencing we contacted another company who came and cleaned our well of sediment and our problems were solved. We almost wasted 15,000 based on this companies lack of motivation to look into our issues and we feel scammed.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    ANTHONY W.

    1 star

    05/11/2023

    After speaking with Tom from Hanson he quoted me $15-20k over the phone to drill a well on my property in Mayfield, NY. I expressed to him this is only for a detached garage and it does not need to pull as clean water you would for a living home he had sent a represenitaive out a few days later. We were supposed to meet at 9am but around 10:30am he shows up with no call or message. Turns out this man is very pleasant and agrees to drill a well as soon as the upcoming Friday for $5-7k and I only need to be 100' and/or 10' below the existing water table. I agree and asked him to email a proposal over before we move forward. The following day I receive an email for $10,800.00 from Tom Hansen. Like anyone else would do I reach out to the man who came to my site and ask for reasoning the proposal state he would need to drill 350' and would cost double what he quoted me in person. Well his response was out of his hands and I was asked to go elsewhere they were to busy. Unfortunately, these Well company's have a bad reputation in the field for over drilling as they are billable causes in there in dusty. Being in business since 2005' I have never seen such a calamus, unprofessional company in my doings. At no point would I credit this company a good samaritan by any means. Price gauging is something that this industry should not commit too.

    Local BBB

    BBB of Upstate New York

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