![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforN.Y.C. Vital Records
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I sent in my father and mother's original foreign birth certificates in order to correct their places of birth on my *** birth certificate. ***** later I received a letter containing my mother's birth certificate back but only a bad copy of my father's though the lettet says his original birth certificate is included. I have repeatedly contacted *** vital records about this to no avail. No one can tell me where my father's birth certificate is nor have I received my corrected birth certificate. I cannot get any information regarding any of this and it has been over 6 months already and weekly emails to them with no substantive answers to any of my inquiries.Customer response
08/17/2023
Better Business Bureau:
At this time, I have not been contacted by N.Y.C. Vital Records regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In November 2021 I requested to have my first name added to my birth certificate unfortunately it was never added from birth. I suffer from epilepsy and im required to take medication for my condition every day. I have not been able to start work with out a valid ID and the one I have is expired. In order to obtain a new one I have to obtain my corrected birth record. I've been waiting and waiting and my life and my childrens lives are flipped upside down. We are about to lose our home and everytime I call they tell me it's processing. My life and my health depend on my birth certificate. All I need is my birth certificate so that I can get back to work and being stable. This issue has cause me to pass up several job offers and it's almost been a year.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
New City, NY 10956
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.