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ComplaintsforJohn Latini Salon
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/8 I had a haircut appt. w/ John Latini. John seemed to be acting strangely, speaking quickly to multiple people at once, not finishing sentences, poking my head forcefully w/ his fingers, moving his scissors around precariously. He lost control of his scissors & snipped a piece of my hair to about 3 in.; this hangs over my forehead, does not blend in w/ my 20-inch-long hair, & has ruined the appearance of my hair. After the appt. I called & spoke to his assistant Janae. I told her I wouldn't get my hair cut again w/ John as he ruined 10 yrs. of hair growth. I canceled my upcoming appt. & Janae & I ended the conversation politely. I did not ask for a refund ($55 + 25% tip for John + $10 tip for Janae). John called my personal phone minutes later & began yelling, called me a “psycho,” yelled further insults, & told me never to come back to his salon. The fact that he called my personal phone & used insulting & harassing verbiage is completely unacceptable. There are reviews on ****/****** that mention John's erratic behavior over the course of many yrs; I am not the 1st guest he has yelled at, sworn at, & berated verbally. As a result of my work in opioid prevention, I asked myself if John could be on some sort of drug; his behavior is consistent w/ behavior associated w/ addiction to drugs like cocaine, heroin, & methamphetamines. Regardless, John's physical & verbal behavior was completely erratic, he should not be allowed to berate his customers, & he should DEFINITELY not be allowed to hold a pair of sharp scissors near someone’s head & face since he clearly does not have full control over them. I've written reviews online & am considering filing further complaints w/ other entities in hopes of keeping a log of his behavior should it escalate someday to something worse. A refund would be appreciated, but my main intention behind writing this complaint to the BBB is to have John's behavior addressed. Business owners should not be permitted to berate customers.Business response
07/19/2022
BBB spoke to Lucille and John at business and the following was relayed:
The customer booked appointment, came from another salon complaining they screwed up her hair. She was scheduled with John who cut her hair. She loved it when she left and booked for a hair color appointment.
Everything was good when the customer left. Our new employee was in training, which is why I was showing her what to do. She blew out the customer's hair and did a great job. There was no chunk of hair missing when she left.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.