ComplaintsforIgnite Fitness, Inc
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Good morning, My name is *********************************** and I have been a member at multiple Planet Fitness's over the past few years. Most recently, last year in March, I joined the Planet Fitness located at **************************************. In the past year, I have never been more disgusted or dumbfounded by the maintenance of the facility, and the atmosphere overall. Upon entering the facility, I am almost never greeted; employees at the desk are consistently engaged in conversation with one another, engaged with their cellphones, or no one is present. Upon further inspection of the equipment, there is dust on the equipment; I would be curious to know when the last time any equipment was deep cleaned. Entering the bathrooms is always a horrifying experience, as the toilets are always all clogged, and on multiple occasions, I have seen ***** matter and urine on the floor from an overflowing toilet. Upon seeing the bathroom in such a state, I will tell an employee, who usually will blankly stare back at me and not address the issue. Clearly, there is a lack of organizational direction and standards at this location. I have not been to this gym, despite paying for it monthly, since December 2023. I was recently charged $39 for an annual maintenance fee, which I would like to dispute. This money that I was charged clearly does not go to anything related to maintenance. I would like to be refunded this money, for the reasons listed above. I went to the facility yesterday to cancel my membership, and was informed by an individual working at the front desk that the reason why the women's bathrooms are so disgusting is because there are no female employees. Is this really a good excuse, for women paying $25 to workout at your facility?Business response
05/03/2024
This complaint has been filed against the wrong business. We are a small, independently owned gym located in *********, ** and this is our only location. Here is our website: ********************************************************************. This complaint should be directed to IGNITE Fitness Holdings which is not affiliated with us in any way.Customer response
05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.