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ComplaintsforSteiner Sports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased this item from this business. Steiner Sports Memorabilia. It was not what I ordered, and there is no way of contacting this company to ask about a refund. Over 10 attempts were made, and there are no options for a refund. They have my money, but apparently will not provide a refund. I believe the Business is a scam and others need to know this. I would also like a resolution to this problem.Customer response
01/08/2024
Better Business Bureau:
At this time, I have not been contacted by Steiner Sports regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought 2 luka ****** cards *** 10 and they are the exact same. i bought them thursday 11/16/2023 the arrived tuesday 11/21/2023. they both say 1/201 *** ***. i have contacted them in their live chat but i havent heard back. My order id is ******* the product id is ********. 1 card was ****** before taxesCustomer response
11/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I did not know panini does not number their base instant cards, Ive talked to many people and they didnt either.
Sincerely,
*****
Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a ***************** autographed baseball with inscription. The ball came with a hologram for authenticity, however the hologram number isnt in their system and is showing as invalid. I contacted Steiner and they cannot add my hologram number and their only solution was to get the ball authenticated from **** I asked for them to pay for the authentication to be done, and have heard nothing.Customer response
09/19/2022
Better Business Bureau:
At this time, I have not been contacted by Steiner Sports regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
01/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for a $366.55 autographed helmet as a present for an employee. After five days I had received nothing from Steiner. I emailed their customer support and they did not respond. I then contacted them via chat and was informed that their website wasn't providing tracking information but the helmet still had not shipped. I requested to cancel the order since it would be receive two to three days after the event for the employee that I needed it for. This is the second time this has happened to me with this company. The first was around Christmas in 2021 and I gave them the benefit of the doubt. Now I have no use for the helmet and Steiner has scammed me out of $366.55 and won't allow me to cancel and get a refund even though the order has not shipped.
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Contact Information
145 Huguenot St
New Rochelle, NY 10801-5200
Business hours
Today,8:30 AM - 8:00 PM
MMonday | 8:30 AM - 8:00 PM |
---|---|
TTuesday | 8:30 AM - 8:00 PM |
WWednesday | 8:30 AM - 8:00 PM |
ThThursday | 8:30 AM - 8:00 PM |
FFriday | 8:30 AM - 8:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.