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Find a Location

New Rochelle Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNew Rochelle Chevrolet

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/20/2014

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Sales new and used- services, parts & repair.

    Business Details

    Location of This Business
    291 Main St, New Rochelle, NY 10801-5765
    BBB File Opened:
    10/5/2009
    Years in Business:
    17
    Business Started:
    6/1/2007
    Business Incorporated:
    6/1/2007
    Accredited Since:
    3/20/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • L2 Automotive Inc.
    Contact Information

    Customer Contact

    • Mr. Frank Endress, Executive Manager
    Additional Contact Information

    Fax Numbers

    • (914) 730-9959
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We purchased a ***** that has minor paint chipping at the headlight, which was a known issue prior to the purchase. Despite having documents to prove this and making multiple attempts to contact the dealer for assistance with the repairs, we have received no response or effort to resolve the issue.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tracy C

    1 star

    04/30/2024

    I will post every negative review about New Rochelle ***** and the Managing Director *************************. I went to this dealer 4x for a recall that they called me in for, and it was always something every time. 1. they called me in stating parts were in and I should bring the car in made the appt with them to bring the car in the next The car set there all day and was advised they weren't aware I had an appt because the part was on backorder. I gave the name of the woman who advised me that the part was in and was told the part was not in and I don't know what to tell you. waited a week called was told to bring the car in because part came in when I got there ************************* was disrespectful and arrogant and informed me I had to pay for it as all the recall wasn't covered. I asked why I hadn't told this previously he responded it was a mistake things happened that's all I have to say. I asked him to make the situation right i have been here 4x dealing with this. He stated I'm not going to do the repairs I'll send you to another dealership I don't feel comfortable working on your car. New Rochelle ***** is the worst.

    Local BBB

    BBB Serving Metropolitan New York

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