ComplaintsforGlobal Moringa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed order on the website on 3/10/22. The emailed receipt from PayPal said I paid "*** ****** *******, LLC". The confirmation email from the company for my order was from "Global Moringa for Healthy Living". I got a tracking number for my order with ***** When I click on the tracking order number the **** website says that a shipping label was created on 4/17/22 at 4:54pm, and that "Tracking details will be available once package arrives at the shipping facility." I never got my order. I have called and left messages, I have emailed, I have used the website form and received no response. I have done this for both Global Moringa and *** ****** *******. So I am filing this complaint.Thank you for your time and attention.Business response
06/06/2022
Hello,
Thank you for communicating this complaint to me. I have personally reached out to the customer and offered her a refund AND told her I will still send her the products she requested. This is the least we can do to remedy the situation.
I have attached the refund confirmation from paypal as proof.
What are the steps to prevent this complaint from negatively effecting my business? I feel as a refund and delivery of the products is a sufficient remedy to this problem. please let me know!Customer response
06/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.