ComplaintsforPup Town NYC
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I PURCHASED A *** ON 09/04/2022 FROM PUPTOWN **** HE BECAME ILL AND WAS TREATED BY HIS PRIMARY VET AND THEN ADMITTED TO AN ANIMAL HOSPITAL FOR FOUR DAYS DUE TO AN INFECTIOUS CANINE RESPIRATORY DISEASE CONFIRMED BY PCR AND PNEUMONIA CONFIRMED BY X-RAY. HE WAS ALSO DIAGNOSED WITH HYPOREXIA AND HYPOGLYCEMIA DUE TO INFECTION. THE HOSPITAL VETERINARIAN CONFIRMED AND SIGNED THE CERTIFICATION THAT THE *** WAS UNFIT FOR PURCHASE PURSUANT TO *** General Business Law, Article 35-D *** LEMON ***. THIS ALL OCCURRED WITHIN 14 BUSINESS DAYS OF PURCHASE. THE ***** WAS NOTIFIED AND THE VETERINARIAN CERTIFICATION THAT THE *** WAS UNFIT FOR PURCHASE WAS SENT BY CERTIFIED MAIL WITHIN 14 BUSINESS DAYS, BY PHONE CALL (PLEASE NOTE THIS BUSINESS DOES NOT HAVE A VOICEMAIL OR ANSWERING SERVICE TO LEAVE A MESSAGE WITH), AND BY EMAIL. I MADE MULTIPLE ATTEMPTS TO RESOLVE THE MATTER AS OUTLINED BY THE *** AND THE SIGNED CONTRACT. THE ***** AND THE *****'S ***YER RESPONDED AND DECLINED TO HONOR THE SIGNED CONTRACT OR THE *** *** LEMON ***.Customer response
11/07/2022
At this time, I have been contacted directly by Pup Town NYC regarding complaint ID ********, however my complaint has NOT been resolved because:
I PURCHASED A *** ON 09/04/2022 FROM PUPTOWN **** HE BECAME ILL AND WAS TREATED BY HIS PRIMARY VET AND THEN ADMITTED TO AN ANIMAL HOSPITAL FOR FOUR DAYS DUE TO AN INFECTIOUS CANINE RESPIRATORY DISEASE CONFIRMED BY PCR AND PNEUMONIA CONFIRMED BY X-RAY. HE WAS ALSO DIAGNOSED WITH HYPOREXIA AND HYPOGLYCEMIA DUE TO INFECTION. THE HOSPITAL VETERINARIAN CONFIRMED AND SIGNED THE CERTIFICATION THAT THE *** WAS UNFIT FOR PURCHASE PURSUANT TO *** General Business Law, Article 35-D *** LEMON ***. THIS ALL OCCURRED WITHIN 14 BUSINESS DAYS OF PURCHASE. THE ***** WAS NOTIFIED AND THE VETERINARIAN CERTIFICATION THAT THE *** WAS UNFIT FOR PURCHASE WAS SENT BY CERTIFIED MAIL WITHIN 14 BUSINESS DAYS, BY PHONE CALL (PLEASE NOTE THIS BUSINESS DOES NOT HAVE A VOICEMAIL OR ANSWERING SERVICE TO LEAVE A MESSAGE WITH), AND BY EMAIL. I MADE MULTIPLE ATTEMPTS TO RESOLVE THE MATTER AS OUTLINED BY THE *** AND THE SIGNED CONTRACT. THE ***** AND THE *****'S ***YER RESPONDED AND DECLINED TO HONOR THE SIGNED CONTRACT OR THE *** *** LEMON ***.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer response
12/20/2022
Better Business Bureau:
At this time, I have not been contacted by Pup Town NYC regarding complaint ID ********. My issue has not been resolved. The business did not honor the contract and pay the $5,500 as agreed. The puppys illness fell under and within the timeframe of the *** pet lemon law. As a result of this businesses negligence, I have lost approximately $12,000 in total.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.