Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Emirates has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Emirates

      55 East 59th Street, 5th Floor New York, NY 10022-1722

    • Emirates Airlines

      5600 N River Rd # 610 Des Plaines, IL 60018-5114

    • Emirates

      101 - 90 Sheppard Ave E North York, ON M2N 3A1

    • Emirates Airlines

      5718 Westheimer Rd Ste 1720 Houston, TX 77057-5751

    • Emirates

      2651 N Harwood Street Suite 525 Dallas, TX 75201

    Business ProfileforEmirates

    Airlines
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    227 complaints closed in last 3 years

    85 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Emirates has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Emirates

        55 East 59th Street, 5th Floor New York, NY 10022-1722

      • Emirates Airlines

        5600 N River Rd # 610 Des Plaines, IL 60018-5114

      • Emirates

        101 - 90 Sheppard Ave E North York, ON M2N 3A1

      • Emirates Airlines

        5718 Westheimer Rd Ste 1720 Houston, TX 77057-5751

      • Emirates

        2651 N Harwood Street Suite 525 Dallas, TX 75201

      Headquarters
      55 East 59th Street, 5th Floor, New York, NY 10022-1722
      BBB File Opened:
      1/1/1995
      Years in Business:
      39
      Business Started:
      1/1/1985
      Alternate Business Name
      • UAE International Airline
      • Emirates International Airline
      Business Management
      • Mr. James E Baxter, Vice President
      Contact Information

      Principal

      • Mr. James E Baxter, Vice President
      Additional Contact Information

      Fax Numbers

      • (212) 758-4434
        Primary Fax

      Phone Numbers

      Customer Complaints

      227 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/20/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Hi, I paid $3649 for the original tickets as you can see and receipt from May 15, 2024 to June 5, 2024 then return flight my mom got sick. She need to come back they called. Im rescheduled the flight from May 28, 2024 to come back to ************** representative wasnt speaking good English took extra money from my card without my permission. We already paid $3649 for the tickets. and they delayed the ticket from the May 28 2024 to May 29 2024 the next day fly to leave we did not get what we paid for then flight left on May 29 2024 got to *********** *******. They didnt live everyone out for four hours and the plane after 16 hour flight my mom was sick and my sister is sick. Then pilot took the same plane to **************. My mom and sister connecting flight to ************** left them because of the Emirates delay to the airport. I had to book them a different flight. My sister got sick and ****** of all the delays and now shes in the hospital still in ******, *****. Hospital. I only have to book my mom a flight with American Airlines had to pay with my card for her to come to ************** so all this misery and stress and lies, and the service wasnt received from this company. I didnt authorize them to take extra money from my card thats fraudulent as you can see all the documents I sent. I will send you a video and the address the hospital my sister still at because all this miserable flights and delays lost The luggage also there was a report I filled as you can see in the uploaded documents and we had to pay for Uber and hotels because of there delays and departing to a different airports and missing our connecting flight to pay out-of-pocket then make new tickets please. I need your help. Thank you so much. Any other documents you need let me know please

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paroma S

      1 star

      05/28/2024

      I was flying from ****** with a standard set of bags: one check in suitcase, one small carry-on suitcase and a little backpack that comfortably fits under the seat (have been using this for decades, including on previous emirates flights). Was told by ground staff that women cannot take backpacks as a personal item, only purses but if I were a man they would have allowed it. That is straight discrimination and illegal. I had to pay 210 USD to check in my carry-on suitcase. I want an immediate refund and Emirates should be sued for this behaviour.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.