ComplaintsforEtihad Airways

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Booking Number: ****** 12/6/2023.This was a business class ticket. The power in my seat did not work. The door to the cabin did not close. It kept jamming. Every single time, I had to call the flight attendant to open and close the door. There were no other seats they were able to or willing to change me to.I was unable to work during flight, primary reason why I flew in business class. My was was disrupted and caused lost revenue. Who is responsible for this? The airline needs to take complete responsibility for flying a garbage truck versus an airline. I could have spent less money and flew in economy. I need to be compensated for this experience, otherwise, there will be consequences.Etihad customer service denied to take my complaint on their website or over the phone.I need a refund.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of transaction - Jan 9th **** Amount Paid - $ ******* The price for exact same trip for exact same dates now (since Jan 10th **** ) is $ 992 and they should refund the fare difference that occurred within 24 hours of booking.Business has not tried to resolve the problem.Reference/Tracking id - ********* (Reservation detail can also be referenced in the attachment).

  Customer response

  02/05/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Etihad Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  02/23/2023 Dr. ** Transaction Purchased 6 tickets for a family vacation.When I called to add a bassinet I was told my reservation is cancelled and when I contacted again I was told that it was a no show which is ridiculous.

  Customer response

  02/05/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Etihad Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Etihad Airways denied me to board my flight in ********** on February 20th, 2023, despite American Airlines confirming the validity of my ticket. They were unable to provide an alternative flight for me at ************. Consequently, I was left stranded at the airport and ultimately detained by **** Immigration for overstaying. I spent a day in prison without access to food or water. Furthermore, my appeal for a refund of the unused ticket has been denied by Etihad Airways. Currently, they still owe me for the unused portion of my ticket. Case ref: ************* CRM************ etihad airways (EY) 100. Confirmation Number : ******.

  Customer response

  01/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Etihad Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Etihad Airways do not accept any complaint regarding flight booking before the flight takes off. They asked me to file a feedback with them after I fly which is going to be in Feb ****. So I had to request BBB.As the incidence description is too long and cannot fit here, attaching it in a Word Doc.Thank you.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Etihad Airways deported me from ***** as a persona non grata for not having ***** ***** I paid $1,124.29 for the flight, $287.76 deposit for the retreat I missed, and $3,065 for the recovery when I got back.I have a serious immune condition and therefore I booked a ************************** ***** to heal. On 7/26/23 I booked a flight with Etihad, when they advised me that US citizens don't need **** to *****. On 10/13/23 I was checking-in online to my flight, and it asked me I for **** number. I called Etihad to clarify, and they told me that it's a standard procedure as some countries do need ****, but US citizens don't, so I just need to go and check-in at the counter before the flight. The person at check-in counter confirmed that I don't need **** and checked me in all the way to ***** DEL airport.On 10/15/23 I was stopped at the customs in ***** for not having ****. ****** immigration told me that Etihad Airline will be penalized for misrepresentation and for allowing me to board without ****. ****** immigration advised me to fly to *********, apply for **** there and come back to ***** when I get the **** - takes 3 days.Etihad ignored Immigration's permission to apply for a ****, assigned Etihad security not to leave my side as I was a criminal, took my passport from me and deported me on the next available flight. After hours of moral and emotional abuse, I told security that this is a violation of my human rights and I need a lawyer, so Etihad finally gave my passport back, but wouldn't let me go back to *****. They took away my food, drinks and wifi privileges on the flights back.... I've never felt this discriminated and humiliated. I haven't slept for over 60 hours. With my immune condition, I got very sick and was in recovery for over a week when I got back to *******. I called Etihad to address this, their response was "we are not responsible for our employees at the call center and for their advise, you should do your own research".

• Initial Complaint

  11/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I travelled from ****** to ***** on Etihad on 12th October, and found my brand new bag was hanaded to me completely damaged. I have been trying to work with Etihad to find a resolution but for one reason or the other am not able to get anywhere with them. I wanted to try BBB before I take them to the small claims courts here in ****** for not owning up to their mistake. I have sent them pictures and everything else they asked for, and in return they haven't even as much as investigated what happened to my baggage. And now they won't reply to my emails even. This is not acceptable and I won't let them get away with it.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently canceled a ticket, and according to the terms of the refund policy that was plainly stated on the website and that I have a screenshot of, I was entitled to the full amount of my money back. However, after canceling, I received an email saying that I only get $93 while the ticket price was $1186. In terms of assisting with this problem, customer service is at its worst. If there is anything that can be done, kindly let me know. Booking reference number is ****** and the ticket number is *** **********. The airline told me that it was a mistake from their end in the chat while having conversation on tweeter and I have attached the screenshot of the chat. They told me they will get back to me, but I got no response and its been almost a month.

  Customer response

  11/25/2023

  At this time, I have been contacted directly by Etihad Airways regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Dear **************,

  
  I hope this message finds you well. Thank you for your prompt communication and for providing me with the BBB Complaint ID ******** regarding my concerns with Etihad Airways.

  I would like to inform you that I have been contacted by Etihad Airways via ******* and assured me that their refund team is actively working on processing the remaining amount. However, they did not specify a timeframe for the completion of the refund process.

  Given the current status of communication, I appreciate your follow-up, and I will ensure to keep you updated on any further developments. I understand the importance of accurate record-keeping and will promptly inform you of any direct communication from the company.

  If you have any additional questions or require further information, please do not hesitate to reach out.

  Thank you for your assistance.

  Best regards,
  *************************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

  Customer response

  12/21/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Etihad Airways has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The whole case is so long that i couldn't fit the complaint in **** characters. So, i have attached the complaint as an attachment.Please help me resolve this, this is causing me lot of mental agony.thanks,****

  Customer response

  11/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Etihad Airways regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was traveling in Etihad Airways from *** to ***** onward journey on September 18, 2023, and returned from ******* (***) to ******** *** on October 8th, 2023. The entire trip was a pleasant and one-of-a-kind experience in my lifetime travel and all were exceptionally great service compared to any other top-notch airlines in the world, except for the baggage damage on one of the precious instruments specially made for me (custom made) and nicely packaged with plastic wrappers with FRAGILE Musical Instrument and hand with special care stickers on it, and in spite of that the special case made for that got damaged with many scratches.I was traveling along with my husband with a fractured leg with special WCHC permitted by the Etihad Medical team and could not spend time and report the issue at the airport due to the discomfort of my husband's 14-hour continuous journey on a packed aircraft. But we filed the complaint promptly after arriving home and checking the damaged package.Case Reference: ************* filed on 10/9/23 for which Etihad told me that they sent me an email requesting further details but never received an email. I requested via customer service and promised to send an email again but have not received one to date. This is not ordinary baggage but specially made for the instrument which I can't get it again and it costs $150 to custom make it in *****.From ********* To ******** ** Ticket ****** AUH14 hrs 03:15 09 Oct ***************** to *** 09:30 09 Oct

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩