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          Find a Location

          KLM Royal Dutch Airlines has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • KLM Royal Dutch Airlines

              125 W 55th St Fl 2 New York, NY 10019-5384

            • KLM Royal Dutch Airlines

              Customer Relations P.O. Box 20980, Department 980 Atlanta, GA 30320-2980

            • KLM Royal Dutch Airlines

              235 King Street East Kitchener, ON N2G 4N5

            • KLM Royal Dutch Airlines

              1689 Nonconnah Blvd. #111 Memphis, TN 38132

            • KLM Royal Dutch Airlines

              PO Box 30186 Memphis, TN 38130

            Business ProfileKLM Royal Dutch Airlines

            Airlines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            125 W 55th St Fl 2

            New York, NY 10019-5384

            (914) 784-2000

            Customer Reviews

            1.11/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            302 complaints closed in last 3 years

            109 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 105

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            KLM Royal Dutch Airlines has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • KLM Royal Dutch Airlines

                125 W 55th St Fl 2 New York, NY 10019-5384

              • KLM Royal Dutch Airlines

                Customer Relations P.O. Box 20980, Department 980 Atlanta, GA 30320-2980

              • KLM Royal Dutch Airlines

                235 King Street East Kitchener, ON N2G 4N5

              • KLM Royal Dutch Airlines

                1689 Nonconnah Blvd. #111 Memphis, TN 38132

              • KLM Royal Dutch Airlines

                PO Box 30186 Memphis, TN 38130

              Headquarters
              125 W 55th St Fl 2, New York, NY 10019-5384
              BBB File Opened:
              1/1/2001
              Years in Business:
              105
              Business Started:
              1/1/1919
              Business Management
              • Mr. C. J. Oort, Chairman
              Contact Information

              Principal

              • Mr. C. J. Oort, Chairman
              Read More Business Details and See Alerts

              Customer Complaints

              302 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              This complaint is regarding a flight: KLM Booking Code******. Delta Confirmation ****** When I arrived in JRO on May 31, my luggage was missing. I received it after 4 days with a broken wheel and items missing from the luggage. I filed a claim with KLM (#*********) for the damaged suitcase and the stolen items. They denied it because it was over 7 days from May 31. I explained that I did NOT receive my luggage until June 4; how could I know it was damaged and items were stolen? I have sent & follow-up emails asking for an update. Every email was read (I have Mail Track), yet they never responded ONCE. I think they try to wear down customers by making it impossible to communicate, but what's right is right, and what's wrong is wrong, and KLM is in the wrong.Also, I was in communication with KLM via WhatsApp texts regarding this from June 5. I have all the documentation, receipts, photos, and proof. I also filed the complaint on June 10, not June 11.
              Read More
              Read 301 More Complaints

              Customer Reviews

              28 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lakecha H

              07/17/2024

              This airline has dishonest employees. I was informed & assured that my seat was changed to an aisle seat two days prior to my departure, but upon arriving at the airport, my seat had not been changed. Before boarding the plane, I still wanted an aisle seat so I was forced to pay additional fees at the gate the day of to change a seat that should've already been changed. I have been in contact with the company via email about this matter for several weeks with no resolve. I feel I should have been refunded my money that I had to pay at the gate. Needless to say, I won't be flying with them again!
              Read 27 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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