Business ProfileforPhilippine Airlines

Dear Best Business Bureau(BBB) Manager, My Apple iPhone 7 plus was stolen We returned to ********** on June 29th, 2024 after our visit to ******. We took PR 897 Flight on June 29th, 2024 from ****** (TPE) , then International transferred at the ************** (***) on Flight ***** the same day to ***. Please refer to records 1 , 2., 3 4. The flight #***** was delayed at the gate due to the baggage transferring from Flight ***** to *****. While on board Flight *****, I was asked to sign a permission to allow the Security check of my baggage at the *** security check station to check some electronics inside. My baggage was not arrived at the LAX . ON JUNE 29TH, 2024, We filed a "BAGGAGE ASSISTANCE FORM FOR DELAY/MISSING" The Reference Number issued by ** was PN:**********. The bag tag Number is ********. I called JT of PAL at ************ and was told that the baggage had arrived at *** but was waiting for " the electronics parts" to arrive to make the delivery. We called the baggage claim service JT everyday and were told that the electronics were still at *** **************** AFTER THREE DAYS ARRIVAL IN ***, We asked ** to make delivery because of our need to change clothes. Please refer to record 4 for the All Day Courier delivery that I signed and wrote " the electronics parts were missing" on the receipt. I called JT the next day and was told that the electronics(Apple iPhone 7 plus ) were still at the ***. I called again and again for many days but were not connected. In the afternoon of July 10, 2024, I reached JT and was told that the electronics was still at *** and I should write an email to " *************************** I told him that I will write a complaint to the Best Business Bureau(BBB) and ask for an investigation. I need the iPhone back as soon as possible because of many records are in this iPhone, Please help. Thank you for your help. Best Regards.******************* ************** 4 Attachments Scanned by *****