Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Royal Air Maroc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRoyal Air Maroc

    Airlines

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    135 complaints closed in last 3 years

    37 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1 Rockefeller Plz Rm 1630, New York, NY 10020-2072
    BBB File Opened:
    2/8/2000
    Years in Business:
    48
    Business Started:
    1/1/1976
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    135 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I recently booked with this airline in spite of the horrible reviews online and from people I know. I wish I would have listened due to the fact that my luggage was left in ***************** during a connecting flight. I have tried to reach out to them and there has been nothing. I keep getting horrible customer service meaning, being rushed off of the phone and spoken to as if I am incompetent. I do not plan on ever using this company again to come ******, simply because they do not respect their customers and have no problem with stealing or "misplacing" luggage. What I would like from this complaint is my luggage or to be compensated.

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ninoska P

    1 star

    06/04/2024

    Royal Airc Maroc is the worst airline in the world. They lost my suitcase, a month later they still haven't given me any response. These people are the most irresponsible in the entire world. I traveled from ***** to ****** due to oral surgery to remove a cyst, I brought important medicines in my suitcase that I had acquired in the ************* for my illness. I let them know immediately at the ************************************************* because the connection was through **********- *******. I told them that my medicines were very important to me. I ended up in the hospital in the ** because I couldn't take my medications on time. They said they would contact me and they still haven't. I have been calling every day for a month and the answer is always the same: There is no new news, you have to wait They have no empathy, they do not care about their passengers, they do not matter about the well-being of their passengers, they are rude, and the worst customer service ever. If I would have read all the reviews they have on Instagram and on the website I would never have bought any fly with them. I hope this message helps people realize on time that this airline IS THE WORST on the entire planet.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.