ComplaintsforRoyal Jordanian Airlines
Airlines
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Claim Number from Airlines: ****** Gave me a new case ID: *****************, they never followed up, saying i need to contact airport services who throw me back to the airlines email. Subject: Fwd: Claim and issues with journey From: ***** <*****************>Date: Mon, May 6, 2024, 10:59 AM Subject: Claim and issues with journey To: <********************>*************** wrwb, this is *****, Membership ID ************, I recently traveled through ****** airlines, and I have several issues and concerns that have troubled me and my journey. I have attached below the pictures of the damages to my suitcase and the belongings inside, my items were destroyed due to the mishandling and abuse with the luggage. My luggage was brand new and now are damaged along with the merchandise I purchased. On the airlines I was spoken rudely to, the air hostess was rude to me and my parents, when the food came to be served, we were rushed and not even allowed to choose different food, our food contained improper amounts of rice or missing food, and when requested, no one responded, and allowed only one drink. We weren't provided coffee or any snacks, my parents needed wheelchairs at ************* and weren't provided. And when we landed in ***, ********, and found our merchandise/items and suitcases to be damaged has left us disgusting, disturbed and annoyed. I do not know what to do and would like to request help for my claims.Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Royal Jordanian lost my bag that has my personal wedding gown for my brothers wedding and many other valuables . And has done nothing to help me find my bag or reimburse me anything besides going back and fourth in emails that they dont move forward in and phone calls that they never answer . I am asking for the help of the BBB to help me get my bag or at least reimburse me for it . I was traveling from *** to ***** in July ********************************************* any type of solution from royal JordanianInitial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I have attached a letter detailing the account of what has transprised which includes documentation as evidence of my grevience to Royal Jordanian.In Summary, Royal Jordanian Airlines INCORRECTLY and ERRONEOUSLY denied my boarding to the aircraft by claming that their computer system said that my UAE **** was not valid. When in reality it was absolutely valid as I was able to purchase another airline ticket using the same UAE **** with another airline with no problems. This erroneous call from their incomptent agent in LGW, cost me in $1651 out of unplanned pocket costs and extreme frustration. Ive attached a reciept of all my additional expenses. I have tried to reach their agents and they were absoltely UNHELPFUL and put me through the phone for hours with no resolution. I've been at this proces for over 3 months with no resolution. I hope BBB can assist. They are based out of ****** and so far has shown no interest in resolving this matter that they have caused. Thanks,*********************************Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Royal Jordanian Flight RJ 705 on April 14 was canceled due to the Iranian air strike. They never put us on a flight to get home to the ** from ************* in *************. They told us we are on our own. They were careless and had no contingency plan.We are requesting a full refund of our flight with them. We ended up paying $8500 for a one way on Turkish airlines to return back to *******.Initial Complaint
01/31/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Unacceptable compensation offer for lost luggage. Please refer to attached word document for more details.Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On the first flight my brother and I went on the landing was horrible. If there is any cameras outside the plane recording they could see how bad. Also the table was broken for my brother and I. By the time we got food we only had one option unlike the rest of the plane where they were able to choose their food. The food situation was on all four flights. Landing issues were on all flights. On the final flight home I asked for coffee/tea and no one would give me any but everyone was drinking coffee and tea. When we asked for a soda we (brother and I) got a shot like as if we are taking alcohol shots. This flight experience does not match the money I paid. I take lufthansa and united airlines and *************** for much cheaper and be treated like royalty in economy class. Royal Jordanian is more like peasantry Jordanian. I am fine with an upgrade, free flight or a refund 50%. The flight was overbooked, and I had seats reserved, but never got them except for two flights only.Customer response
02/19/2024
Better Business Bureau:
At this time, I have not been contacted by Royal Jordanian Airlines regarding complaint ID ********.
Sincerely,
***********************************Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked tickets to ***** last week which gave me h*** It kept giving me error messages and to start over and it was super frustrating. Within 12 hours of booking after I got my confirmation emails I noticed that the return flight wasnt the one I chose so I knew I had time to change it for free because it was within 24 hours. The customer service agents were awful. Didnt help me whatsoever. All they want is money. Even though I was within the 24 hour time frame they charged me a $361.00 penalty fee. I was furious because they charged me and then refused to help me or even reimburse. What I want is a refund of the $361.00 that they charged me. Not only did I go through h*** trying to book, it was the wrong return time and I was charged a penalty fee even though I was within the time frame.Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I did buy a business class ticket from Royal Jordanian (RJ) to to ******** back in April this year , in the flight from ******** to ***** May 2nd I received my bag destroyed I did file a claim , the agent who completed the claim (********** *************************) was nice apologize , told me the airline will contact me soon, about a month later they sent me an email asking me to sign a release for $100 I refuse to accept as when I paid about $4000 for the ticket they did not negotiate why should I accept less for my bag . I told them that they , some one by name ************************* responded that I need to take the bag to the manufacturing company get they a receipt of the cost of fixing or a report saying the bag is not fixable , I do not have the bag any more , even if I have it I do not work for her to do that , and my time a lot more valuable to that , and why they did not take the bag from me at the airport , or told me that at the airport.Customer response
09/12/2023
Better Business Bureau:
At this time, I have not been contacted by Royal Jordanian Airlines regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
06/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a flight reserved from ******** *** to ***** ****** via Royal Jordanian Flight RJ262. I had my seat reserved 16D to be in a quiet and comfortable seat. However, the employee at the check-in kiosk changed my seat without asking my permission and placed on seat 6D. Unfortunately, this was not my preferred seat and there were children and infant directly sitting next and in front of me. My seat selection was purposely intended to avoid any closer seat to the most front economy seats where normally infants and large families sit. Due to this abruption, I had to bear large noise, disturbance, and headaches occurred during the entire flight. I am extremely disappointed with Royal Jordanians irresponsibility causing my unpleasant flight for over 12 hours. I would like to request a full refund of my flight $1,544.40 which will resolve my dispute of this case.Thank you for your help and assistance.Please reach out to me if you have any questions.Sincerely,*********************Customer response
07/24/2023
At this time, I have been contacted directly by Royal Jordanian Airlines regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
Royal Jordanian has not answered my request to the complaint request of refunding the flight ticket that I've requested.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Customer response
08/17/2023
Better Business Bureau:
At this time, I have not been contacted by Royal Jordanian Airlines regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
05/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Reservations were booked through Royal Jordanian to travel from ********, **** to ************. My luggage did not arrive and it was over 5 days before the luggage arrive. My medication was in my luggage and when a complaint was lodged, there was ABSOLUTELY no concern shown for the mishap. My daughter made numerous calls to the travel agency and to the airlines with no resolution or sense of urgency. I am asking for a total refund of my tickets. My health was put in in extreme jeopardy not to mention that I had no change of clothes nor any ability to purchase clothes and other necessities. As I am sure that you can appreciate and understand, medical attention and replacement of medication is not the same in a foreign country. I am elderly and this was part of a group trip. Communication was difficult and this was a dire situation with no concern for my health nor welfare.Again. I am asking for an immediate refund in it's entirely. Ticket Numbers and itinerary information has been attached.This experience was nothing short of terrifying and horrendous!!!!!!! Being without my medication caused extreme undue stress.
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Customer Complaints Summary
22 total complaints in the last 3 years.
12 complaints closed in the last 12 months.