ComplaintsforHyperion Auto Logistics LLC

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I retained this company to transport a car from *******, ***** to *****, ********. They gave me a price of eight hundred dollars ($800.00) and the vehicle was promised to be picked up on January 29, 2024. The vehicle was not picked up on January 29, 2024, but on Tuesday, January 30, 2024, and the price went up from eight hundred dollars ($800.00) to twelve hundred dollars ($1,200.00), with a delivery date of February 3, 2024. The delivery was not made until Tuesday, February 6, 2024. This is a classic case of bait and switch. I will also be filing a complaint with the ******** ************************** for further investigation.

  Business response

  03/09/2024

  Dear ******, 

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the change in pricing and the delay in delivery. Please allow me to address these points to clarify the situation and provide reassurance.
  
  Regarding the pricing, it's important to note that market conditions can fluctuate, which can impact costs beyond our control. When you agreed to our services, the contract was set at $1,200, and all details were confirmed at that time. We strive to adhere to the agreed terms and ensure transparency in all our dealings.
  
  As for the delay in delivery, please understand that this decision was made with the utmost consideration for the safety of your vehicle. Our driver was faced with adverse weather conditions, which presented a significant risk of damage to your vehicle during transportation. Consequently, we had to postpone the delivery date in accordance with the road conditions to ensure the safety and integrity of your vehicle.
  
  We sincerely apologize for any inconvenience these issues may have caused you. Our priority is to deliver your vehicle safely and efficiently, while also maintaining open and honest communication with you throughout the process. 
  
  Should you have any further questions or require additional clarification, please do not hesitate to contact me directly. We value your trust and are committed to providing you with the best possible service.
  
  Best regards,
  

   

  Customer response

  03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They fail to recognize that they the following: 

  Good morning! I'm ********************* from Hyperion Auto Logistics.  We're here to transform your ****** Tacoma 2006's journey at $800,  complete with insurance and exceptional care. Curious? When are you ready to ship your vehicle? Reply 'STOP' to opt-out of texts. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  03/25/2024

  Dear ******,
  Thank you for your response.
  We acknowledge your concerns and sincerely apologize for any inconvenience experienced. At HyperCarship, we are committed to delivering the best service possible and meeting our customers' expectations. However, we understand that unforeseen circumstances may occasionally arise, impacting our ability to fulfill our commitments as planned.
  Regarding the cancellation policy for transportation requests, we would like to clarify that our customers have the option to cancel their request without incurring any cancellation fees up to the actual pickup date. We aim to provide flexibility and accommodate our customers' changing needs whenever possible.
  It is essential to note that your signature on the contract file confirms your understanding of and agreement to the terms outlined, including the transportation price and cancellation policy. We trust that this process ensures transparency and accountability, affirming that all actions were taken with full awareness and in good mental health.
  Please rest assured that we are dedicated to resolving any outstanding issues and addressing your concerns promptly. If you require further assistance or clarification regarding the contract terms or any other matter, please do not hesitate to contact us directly.
  We appreciate your understanding and cooperation in this matter and remain committed to serving you with excellence.
  Best regards,

  Customer response

  03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This is classic bate and switch and is against the law. Will follow up with the ******** Attorney Generals Office.

  Stay tuned.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car moved from VA to PA on 12/18/2023 by this company for $350. When they dropped my car off, it was damaged pretty badly at the front end. I sent them a photo of the damage and they said they would forward it to their safety department. I hadnt heard back from them yet and texted them and they didnt give me information about their insurance company and accused me of not having paid enough. The driver accused me of having done something wrong and blamed me for the damage. I was telling the person I did what he asked me to do but I didnt feel good and didnt know why he asked me to be behind the wheel of the car I had thought he would get it off the trailer himself. I paid 105 on credit and gave the driver 250 cash.

  Business response

  01/17/2024

  The issue has been successfully addressed through a telephonic conversation. It appears that the vehicle sustained damage during the unloading process while under the customer's operation. This may be attributed to the potential misalignment of the truck's ramp by the driver, a practice that is unequivocally unacceptable. We firmly align with the customer's perspective in this matter and are committed to swift and decisive action to rectify this situation. For prompt and efficient handling, insurance documentation will be dispatched through electronic means, including email and other digital platforms such as MMS or ********* services. Thank you for your business 
  
  HyperCarship 
  

  Customer response

  02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Its not been resolved yet because the company gave me insurance information that had an expired policy and told me to talk to someone on the phone.  When I talked to the woman she tried to have it figured out without an insurance company and I dont know how much the damage will cost or if its totaled or not yet.  Im going to call her and email the company again today.  Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  ************
  
  
   
  

  Business response

  03/25/2024

  Dear ****,
  I hope this message finds you well.
  We have received notification that you have been compensated for the damage caused by the carrier. To ensure accuracy and completeness, we kindly request your confirmation of this fact.
  Your response will greatly assist us in updating our records and ensuring that all necessary steps have been taken to address your concerns satisfactorily.
  Thank you for your prompt attention to this matter. Should you require any further assistance or clarification, please do not hesitate to reach out to us.
  Looking forward to your confirmation.
  Best regards,

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