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          Babies Getaway U.S Ltd. has 1 locations, listed below.

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            Business ProfileBabies Getaway U.S Ltd.

            Baby Car Seats

            Contact Information

            902 Broadway Fl 6

            New York, NY 10010-6039

            Visit Website
            (844) 795-1539

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Babies Getaway U.S Ltd. offers rental of equipment for babies and young children, such as strollers, car seats, cribs, high chairs, etc., to be used during vacations and excursions.

            Business Details

            Location of This Business
            902 Broadway Fl 6, New York, NY 10010-6039
            BBB File Opened:
            2/1/2019
            Years in Business:
            8
            Business Started:
            9/14/2015
            Business Incorporated:
            1/21/2020
            Type of Entity:
            Corporation
            Alternate Business Name
            • BabiesGetaway.com
            Business Management
            • Mr. Brian Maraj, Owner
            Contact Information

            Principal

            • Mr. Brian Maraj, Owner

            Customer Contact

            • Mr. Brian Maraj, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/15/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            This is a baby equipment rental company based in **. My wife and I placed an order for items to be delivered to ********, ** on 3/23/24. We were charged $163.66. The order # is ********** in the name of *****************************. On the evening of 3/22, the company cancelled the order due to shipping delays. We have requested a refund of the $163.66 on numerous occasions, including via text on 3/23 and via email contact form on 4/19 and 4/28. We have yet to receive a refund or any information about the issue.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jess S

            08/04/2024

            FROM ONE PARENT TO ANOTHER, DO NOT USE THIS COMPANY!!!!! Rented a crib, highchair, stroller, and crib mattress for vacation at the beach. First issue they charged my card twice, four days apart-- good thing I noticed because I was the one to inform them. The crib arrived to our rental house FOUR DAYS early--while another family was in the rental house. When we get into house we put together crib---two broken zippers and holes in mesh making the crib unsafe/unusable. Mattress for **** said was delivered---included delivery photo of WRONG HOUSE---so no crib mattress even if crib was usable. Still waiting on the highchair---as it NEVER ARRIVED, though said it was delivered. Three calls into the ** line for "emergencies" and no return call. FROM ONE PARENT TO ANOTHER, DEFINITELY DO NOT USE THIS COMPANY!!!!!

            Babies Getaway U.S Ltd. Response

            08/05/2024

            *******, your card authorization failed twice hence why the authorization was tried again. We told you this before the charge was already dropped and the bank will remove the auth. This is due to your providing a wrong cvv or wrong exp so the system pushed it in manually. Our hours are 9am-5pm EST, as stated on the website and voicemail service when you called. ********* delivered you the Mattress and the Mesh Crib. ********* scanned the photo of the house and that is why we uploaded that photo. We do not know the wrong house from the right one unless you tell us. This was ********* MISTAKE NOT US. In regard to the mesh crib having holes and the zipper being broken we will take this up with the company as this was a NEW MESH CRIB that was sent to you DIRECTLY IN THE MANUFACTURERS BOX. Your entire order was refunded in full for the inconvenience.

            Local BBB

            BBB Serving Metropolitan New York

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