ComplaintsforOrwashers
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered bread online from Orwashers UES bakery to be picked up. The order was placed at 1:06 pm on August 16 and paid for ahead of time. I received an email confirmation that the order would be ready in 30 minutes. When I arrived, I was told that the bread was sold out. I told the salesperson that I had ordered bread at 1:06 pm, whereupon she replied that the bread had been sold out by then. I asked her why the bakery took my order even though the bread was sold, and she replied "I'm sorry."This scenario has happened more than once. I travel quite a distance to pick up the order (**** Street to **** Street), only to be told that the requested items are sold out. The last time they offered me a free donut as a consolation. So this complaint is about the company's lack of accountability. Shouldn't a company's online ordering system reflect what is actually available by telling customers that the items requested are sold out? The salespeople say they don't control the computer.Customer response
08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.