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          Find a Location

          HSBC Bank USA, N.A. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • HSBC Bank USA, N.A.

              452 Fifth Avenue New York, NY 10018

            • HSBC Bank USA, N.A.

              636 Grand Regency Blvd. Brandon, FL 33510

            Business ProfileHSBC Bank USA, N.A.

            Bank
            Multi Location Business

            Contact Information

            452 Fifth Avenue

            New York, NY 10018

            Visit Website

            Customer Reviews

            1.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            109 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 174

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            HSBC Bank USA, N.A. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • HSBC Bank USA, N.A.

                452 Fifth Avenue New York, NY 10018

              • HSBC Bank USA, N.A.

                636 Grand Regency Blvd. Brandon, FL 33510

              Location of This Business
              452 Fifth Avenue, New York, NY 10018
              BBB File Opened:
              1/1/1947
              Years in Business:
              174
              Business Started:
              1/1/1850
              Type of Entity:
              Corporation
              Alternate Business Name
              • HSBC
              Business Management
              • Mr. John T. McGinnis, Senior Executive Vice President and CFO
              • Mr. Stuart Alderoty, Senior Executive Vice President and General Counsel
              • Ms. Irene Dorner, President and CEO, HBSC USA; Group Managing Director, HSBC plc
              • Mr. Robert A. Sherman, Vice President, Media Relations
              • Mr. Gregory Zeeman, Senior Executive Vice President and COO
              • Mr. William Brown, Executive Vice President & National Head of Network
              • Mr. Stuart Gulliver, CEO
              • Mr. Mark Tucker, Chairman
              Contact Information

              Principal

              • Mr. Stuart Gulliver, CEO
              • Mr. Mark Tucker, Chairman
              Additional Contact Information

              Fax Numbers

              • (212) 525-7907
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              109 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/28/2021

              Complaint Type:
              Billing Issues
              Status:
              Answered
              hsbc has closed my account without notice causing all my autopayments and bills to be late and i have been paying late fees to everyone. they refused to unfreeze/unclosed my accounts. i have shown up in person and done everything hsbc has asked but they refused access to my hsbc statements to unfreeze my other accounts and also refused to give me back my money despite showing up in person with id. hsbc customer has continued to lie to me and give me the runaround. they refused to give my access to my statements and i want all my stolen money and reimbursement for going in person and wasting my time and for multiple late fees incurred and an apology
              Read More
              Read 108 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ray W

              01/15/2024

              I made the mistake of depositing my wife's paycheck into my HSBC account. Just after Christmas, my account was suspended. Now it's the 15th of Jan. *** didn't they just say no?We have a family of 5, and haven't seen the first nor second paycheck due to this. (Changing direct deposit takes some time.)To free my account, I have to provide a physical address verification that I can't get living in an RV with no permanent address.And that's after months of talking with the security team because they keep blocking my card when I'm buying gas.I'm lucky to have not had banking problem with other banks in the past, but it ran out on this one.In their defense, they had legal trouble in the past that they might be overcompensating for, but don't leave a family to starve because of it!
              Read 10 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

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              BBB Reports On

              BBB reports on known marketplace practices.

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