ComplaintsforHSBC Bank USA, N.A.
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Complaint Details
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Initial Complaint
12/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
hsbc has closed my account without notice causing all my autopayments and bills to be late and i have been paying late fees to everyone. they refused to unfreeze/unclosed my accounts. i have shown up in person and done everything hsbc has asked but they refused access to my hsbc statements to unfreeze my other accounts and also refused to give me back my money despite showing up in person with id. hsbc customer has continued to lie to me and give me the runaround. they refused to give my access to my statements and i want all my stolen money and reimbursement for going in person and wasting my time and for multiple late fees incurred and an apologyBusiness response
12/28/2021
The concerns have been previously received and the HSBC case reference number is ********
We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:
**** **** **** ******** *********** ******** ********* ****** ** *** **** *********** *****
Tel: ************ or ************
Fax: ************
**********************************************************************************Customer response
02/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:i never got any resolution and hsbc gave me a check to deposit for my money that did not work. i am missing my money and it has been over 2months
*****In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Business response
02/25/2022
The concerns have been received and the HSBC case reference number is ********
We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:
**** **** **** ******** *********** ******** ********* ****** ** *** **** ********** *****
Tel:************ or ************
Fax:************
**********************************************************************************Initial Complaint
12/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I tried to redeem ****** points from my credit card ending on #**** as $200 cash back to my savings account (the confirmation number for the transaction is #***************) on October 7, 2021. I didn't get the cash back. I got a letter from HSBC on October 22, 2021 saying that the points have not been redeemed because the number of the savings account was wrong and that the points have returned to my account. The problem is that the points have not completely returned. There was a return of 200 points done on Oct 22, 2021 + a return of ****** on Nov 29, 2021, summing to a total of ****** points returned out of ****** points. Thus, there's still ***** points missing from my account. I've already contacted HSBC via phone and chat numerous times about this (the case number for one of such conversations is: #********) and the problem persists.Business response
01/12/2022
The concerns have been received and the HSBC case reference number is ********
We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *********************** from our office directly at:
HSBC Bank ***, National Association
Customer Relations ******
** *** **** *****************
Tel: ************ or ************
Fax: ************
**********************************************************************************Initial Complaint
08/19/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was contacted by HSBC from ************** 6:25pm on 8/18/21. The caller stated the call was being recorded on their end!!!!! I Informed him (refused to identify himself) that the call was also being recorded by me under the ************** Recording Law **** Penal Law ******, ****** THIS IS A ONE-PARTY-CONSENT state. Thus, if you operate in ********, you may record a conversation or phone call if you are a party to the conversation. YOU DO NOT NEED TO INFORM THE OTHER PARTIES AS LONG AS YOU ARE PART OF THE CONVERSTATION!These recordings ARE ALSO ADMISSABLE IN COURT! The HSBC agent refused to tell me why they were calling and disconnected the call unless I stopped recording. I called back and spoke to a "******" ****** whom refused a supervisor and demanded I stop recording call and would not explain why they were calling. She disconnected the call. (ALL CONVERSATIONS WERE RECORDED) HSBC HQ is located in *** "THEY SHOULD FOLLOW *** LAWS"!!!!!!! ***************** to be notified!Business response
08/19/2021
The concerns have been received and the HSBC case reference number is ********
We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:
HSBC Bank ***, National Association
Customer Relations ******
** *** **** *****************
Tel: ************ or ************
Fax: ************
**********************************************************************************Customer response
08/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I have filed a formal complaint with the ************************************ that oversees banking violations. HSBC violated *** penal law according to department of finance.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************************
Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 12th, 2021, I used my hsbc debit card to purchase sneakers from stadium goods website totalling $1,999.78. I then never received the sneakers that were expected to be delivered by the February 17th. On April 27th, I disputed the transaction with hsbc disputes department, in which I received received a letter dated June 2, 2021 that stating the credit for $1,999.78 was posted to my account account on April 27th. Ive contacted customer service over 20 times about this issue and they have never saw the credit posted to my account either and I just want my money posted to my account. Its been months with no resolution as to why its still not in my account. I want it to be posted to my account immediately. It was purchased on my card ending in **** and my account number is *********Business response
08/17/2021
The concerns have been received and the HSBC case reference number is *******.
We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ***************************************** from our office directly at:
**** **** **** ******** *********** ******** ********* ****** ** *** **** *****************
Tel: ************ or ************
Fax: ************
**********************************************************************************
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Customer Complaints Summary
103 total complaints in the last 3 years.
19 complaints closed in the last 12 months.