11 Customer Reviews
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Review from Ray W
2 stars01/15/2024
I made the mistake of depositing my wife's paycheck into my HSBC account. Just after Christmas, my account was suspended. Now it's the 15th of Jan. *** didn't they just say no?We have a family of 5, and haven't seen the first nor second paycheck due to this. (Changing direct deposit takes some time.)To free my account, I have to provide a physical address verification that I can't get living in an RV with no permanent address.And that's after months of talking with the security team because they keep blocking my card when I'm buying gas.I'm lucky to have not had banking problem with other banks in the past, but it ran out on this one.In their defense, they had legal trouble in the past that they might be overcompensating for, but don't leave a family to starve because of it!Review from steven p
1 star01/02/2024
ive been a customer for thirty years when it was ********************** bank and have lot of money deposited--they are terrible in everyway-no service when needed. The fraud section is arbitrary and opaque A real dissapointment in every way-no customer service for a log term customerReview from Michael H
1 star02/23/2023
Worst experience I've ever had with a bank. I will be moving all my accounts to another bank.Their customer service is horrible and has clearly been outsourced. Not only is the call quality horrible, so you can barely hear every other word that's being said but every person you talk to has no intention of doing even the bare minimum to help. They will literally lie to you to get you to get off the phone because when you find out and call back, it will be someone else's problem. If you ask to talk to manager/supervisor they will say refuse and say they're in a "meeting" every time, but that they will call you back. Spoiler alert: they don't call back.Review from Shantalee L.
1 star10/07/2022
If I had the option to give a 0 Star I would. I have made a wire transfer from my bank to HSBC intermediary bank that was supposed to be sent to ***** from the 2nd of September. A few days after the recipient reached out that they werent able to retrieve the funds. On the 7th of September my bank sent in a request for the money to be sent back to my account since they did not release to the bank in *****. The only response I got back was that the money is still in the US intermediary Bank and they also receive the request to return the money. I called and a representative told me she cant give me no information I have to go back to my bank. Its been over a month now and Im yet to receive the money back or get a response from HSBC. This is unacceptable. Note the money that was sent was for service done for me. My stuff is been held ** in ***** because of this. When you call there is nobody to give you any information. I need to know who do I talk to directly.
HSBC Bank USA, N.A. Response
10/11/2022
This issue must be investigated with the originating bank.Review from Kathryn U
1 star07/22/2022
HSBC has outdated and frustrating technological barriers to accessing your account information online. I am a young, tech-savvy individual. And yet, somehow, I can never manage to access my online information. I get an error message saying, "your account credentials have been suspended." Then, I am directed to call a 1 (800) number. Once I reach that number (usually outside of regular business hours), I get an automated message that directs me to call back again Monday-Friday, 10 AM to 5 PM.The most frustrating part is that? I am constantly put on hold whenever I call the number to speak to a live person within that timeframe. (Just this morning, I was on hold for 40 minutes, only to be told I can't change my address because "my account is closed." This is even though I just listened to the amount due and the available balance.) My guess? They want to put as many tech barriers up as humanly possible so credit card customers invariably miss their monthly payments so they can collect late fees.Review from Sharon S.
1 star04/20/2022
HSBC has the worse customer service and fraud department ever. I ordered a product from a company (that had very good reviews) on December 3, 2021. My credit card was charged within a few minutes after placing the order and my confirmation said I would be getting the product within 5-7 days. It is now 6 months later, and I still have not received the product and HSBC will not investigate and reverse the charge. When I have called the company I ordered from, some of the agents told me the product had been shipped, I was told that it never shipped, that they tried to put a credit back but HSBC would not accept it, and other various lies. I keep getting letters from HSBC asking for documentation that I have sent via email two time and once via U.S. Mail. I will not ever be using this card again and I really don't have any hope of getting my $119.85 back.Review from Sasha S
1 star03/21/2022
By far the worst banking service I have ever experienced. Their practices should honestly be illegal. They will not answer your calls, they will close your account without notice, they will lock you out of online access and not fix it, they will not provide you with statements. At this point, I feel like I have been violated by this bank. They should seize to exist in ****** financial system. I will also be filing a complaint with the ***** OCC, ************************************* and any other regulatory agency I can possibly find, and I suggest that everyone else do the same. I have been waiting 3 months for a physical copy of statements which they cannot provide. STAY AWAY TO PREVENT A LITERAL LIVING NIGHTMAREReview from Tyler D
1 star03/14/2022
More than two hours on hold to dispute a fee for a closed account, and I never even got a hold of anyone. Hung up and tried the online chat, which also has incredibly long wait times. Company is too greedy to hire any additional customer service reps even though it's a known issue from their automated messages, do not give them your money.HSBC Bank USA, N.A. Response
03/15/2022
This issue is resolved. We've waived the Monthly Maintenance Fee and closed the account per customer request.Review from KS Grizzly
1 star11/10/2021
Between the lack of anyone's ability to assist customers that call with questions, the passing of the buck by those who do answer phones because they have less than minimal knowledge and on the off chance that you do get hold of a supervisor, who will also not be able to help you resolve a problem, they will refuse to transfer you to or give you a phone number to the next level of support above them.In the past 3 days, I have made no less than 25 phone calls, some of which were to numbers given to me and confirmed by HSBC employees but didn't belong to HSBC or and company that they are affiliated with, to attempt to get a Lien Release for a mortgage taken out and paid off by my in-laws over 20 years ago. No one there is willing to work with me to get this done. Either their employees have no training in how to resolve customer issues, or, and I personally believe that, Their management philosophy is something akin to as long as we get our money that is all that matters.Review from DOMINICAN REPUBLIC
1 star10/11/2021
HOLDING MY CASH PAYMENT TO MY CREDIT CARD FOR NOT REASON.Do not open a credit card with HSBC.The reason is that if you use the HSBC app to make a payment to your bills to your credit card,and use use the option to pay from an external accound,HSBC put a 12 to 14 hold on your payment ,even after the payment cleared they stil do not make the funds AVAILABLE on your credit card .They keep the hold on your payment even after my external bank cleared the cash, hsbc hold the cash and do not let you use it until HSBC decide to make it AVAILABLE on your credit card balance.
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