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Business Profile

Financial Technology

OnePay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Reviews

Customer Review Ratings

1.03

Average of 38 Customer Reviews

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Review Details

  • David I

    Date: 05/04/2025

    A one-star is too high for this company. I bought a card at Walmart, paid CASH loading the card, then get denied a pre-paid card? Then they tell me I cannot use an atm or get cash back! I'm sorry, but I loaded the card with cash and now they refuse to give cash back! They say I can purchase something, but I can't get the same amount of money from an atm??? WOW, this company really *****! DO NOT PURCHASE ANY CARD FROM THIS COMPANY!!!

  • Kellie P

    Date: 04/28/2025

    No stars. They just stole $300 from me and refuse to give it back. DO NOT GET THEIR CARDS OR USE THEM!!!! THEY ARE SCAMMERS AND REFUSE TO RELEASE MY $300 deposit!!!! Scammers scammers scammers!!!I will be calling the police to file a theft report as well.

  • Ezretta S

    Date: 04/15/2025

    Worst experience ever. Had several fraudulent charges on my account. The first was $400 (which I'm still disputing. The second was a total of $650 sent via CashApp to someone I don't even know. They gave me a provisional credit of $15 at first, then a provisional credit of $650. I filed a police report right after the first charge and sent it to them three times, and each time they verified that they had received it via chat, but when I reached out, they said they don't have it. It would always happen right when my pay hit my account. Already contacted a lawyer to see about a class action lawsuit. It's so many of us

  • Mindy S

    Date: 02/19/2025

    Dam I really wish I wud be read this reviews before opening one accounts they R THIEVES THEY STOLE $400 off my boyfriend and $500 off me they close the accounts for absolutely no reason whatsoever they have lied said they mailed out a check which never ever came. Then they got confronted about and then one of the workers admitted to lying about mailing the check. They need to be held accountable and they need to go to jail for robbing people, its not right and I am going to make big signs and post them all over *******, ********, *******, Instagram, ******* everywhere about these people as ridiculous. Thats a better business. Bureau wont do s*** about it so ****** off.

  • Matt V

    Date: 12/14/2024

    This institution is a tragedy. Be very wary of using their service.

  • Nicholas R

    Date: 10/26/2024

    After getting $30 in rewards when shopping at *******, they suddenly canceled my account. When calling to ask about this the first time, they hung up on me. Second time, they wouldn't give me an explanation. So I asked to speak to supervisor, they said same thing, at which point I didn't care. But did want to be reimbursed for my rewards. A week later they sent me a check for 3 cents. Bet they had a good laugh (as did I), but something really wrong with this company.

  • Derek R

    Date: 07/10/2024

    Ive been waiting for over a week to try to link my one account with my federal credit Union. One finance will not send an email to verify account. Basically will not let me take my money out of my account. Im ready to file a lawsuit.

  • Robert J

    Date: 07/09/2024

    My account was compromised twice. In *** to and June. I was compensated in ten days for *** and denied in June. My account was locked, email and phone number changed. Password to email changed. Can not use it anymore. This company is a ripoff. Its not even a bank Its a technology firm

  • Doretha W

    Date: 07/05/2024

    I have been trying to pay this company out for over a week and due to them not offering any other way to make a payment there is no other option but to pay electronically. I have attempted to communicate with them via phone and email but they continue to try to over charge me by adding a few hundred dollars to the account after the first few days and now they have added an additional ******* to my bill in which my bank is not allowing to go through because if differs from the amount I communicated to my bank. It seems like these people are committing fraud and I have communicated this to them via email but no response. I called them to ask if they had a mailing address so I could mail the payment but if course I was told no and that I could only do it electronically which is strangely increasing by the day.

  • jamesebillings

    Date: 06/21/2024

    ********* with the worst customer service I have encountered in my life. They refused to close my account for more than 7 months despite zero balance, zero transactions, zero debt. During each of the roughly 9 attempts I made to close my account prior to contacting BBB to lodge a formal complaint, I was told it takes 3 months to process and despite that, and my patience, nothing was ever done and I was ignored repeatedly. Under no circumstances should anyone ever give these people money. They should be shuttered. All customer service out of *****/SE Asia and it is impossible to get any actual assistance. They repeat boilerplate nonsense ad nauseum and ignore valid requests for action.

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