Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying that Shhhowercap makes a great product. Ive used one for years and love it. But ordering a new one has not been a good experience. I ordered a new Shhhowercap on January 16, 2025. Within a week or two after placing my order, they took their website down. I was trying to replace a shhhowercap I bought a few years earlier that I loved but had ripped. I needed a replacement quickly. When I saw that it hadnt been shipped by January 29 I sent an email. I was worried they were going out of business. I asked to either have my order shipped or please cancel and refund my money. Someone responded with the following:***** *********** ***** ***** *** *** ************* ****** ****** **** **** ****** ********** ***** ****** ** **** ** * *********** ******** * ******* *** ******* **** ************** **** ***** ************ ****** **** ******* ****** ******* **** ********* **** ******** **** ******* ** ****** *** **** ***** **** *** ***** *** **** * ***** *** ** ******* ******** ********** ********* *** ******* ****** ********** **** **** ** ***** **** ** ******* *** **** * ********** ** **** ** ************** *** *** **** ******** *** ************* ** *** ********* ** *** **** *** ***** ********* ** ********* **** **** ** *** ** ***** **Now, two months later after ordering I still havent received my order and there was no further communication. I sent an email this morning (March 20, 2025) and I got a wishy washy boiler plate response. I dont know what else to do now other than make this complaint. $50 is not cheap. I sympathize that this company is woman owned and founded, and their legal troubles with Kitsch, but they should not be taking orders they cant fulfill. I personally know someone whose daughter was an advisor to the company for 7 years. I love my old Shhhowercap. I want to receive it. But if it cant be shipped in a timely manner I need a refund.

  Business Response

  Date: 04/10/2025

  Hi, ******* - we're so sorry for the frusration and how your order has been impacted by the competitive attacks on our Small business. More information can be found there on our updated FAQs page. As a long time fan of our patented innovation we appreciate your support and patience during these challenges. We've cross referenced your order against our Chargeback logs and have processed the shipment. It should be arriving to you shhhortly! Let us know if you have any questions. We're standing by on ************ or ******************************* Thhhanks again for your understanding and patience. Excited to get you your new SHHHOWERCAP The Mamba! She'll look great on you. 

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7.13.2022 I purchased a Shhhowercap for my mother for her birthday. The shower cap was not delivered and despite the company noting they would refund me, they did not. It was purchased for $43.70. Early on, they were responsive, noting it was coming but delayed, that the print I ordered was sold out and to choose another, and that they would refund me, though none of these things happen. I saw the business advertise around social media and reviewed the site to ensure I felt good about purchasing. The business was owned by a women in ********, I was hopeful to support a local business. I did not report this earlier because for 2 years I received notices that they had a business disruption, but it was coming (and to reply with my information-Which I did). Early on, they were responsive, but we had communication spanning *********, and I still have not received the product (or a refund)! I will upload just a few communications, but have many.

  Business Response

  Date: 03/25/2025

  Hi, ******! We just tried calling you personally to clear this up - please text us back when you can. Yes, we were under a competitive attack with a series of fraudulent orders placed on our website. Your mother's order was cancelled and refunded on our side and if you never received the funds we have a process for that with our ***************** Looking forward to clearing this up for your ultimate satisfaction! Thhhanks for your patience and understanding and support through this time. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shower cap on January 16, 2025 and my money was taken right away. The shipping was only supposed to take 5-8 days. today is March 4, 2025 and I still have not received any update about my order. I have reached out to the business four times and have not received an update. It seems they are running a scam.

  Business Response

  Date: 03/06/2025

  Hello! This order has been cancelled and the refund processed at the customer's request.

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed shhhowercap order number SHHH_315544 for $80.35 USD on January 2nd 2025 and it has not shipped. I have sent numerous emails to their consumer help email: ******************************* which have gone unanswered and the company's website is down (***********************************). I have also messaged the owner/CEO and company both via instagram and ******** and have also not got responses. Here are the ways in which I have messaged them: ******************************* ***************************************************************************************************************************************************************************************************** Here's the order tracking link: **************************************************************************************************************************************************************************************

  Business Response

  Date: 02/10/2025

  This order has been successfully shipped to the customer with valid tracking number and arrival date. We have also communicated with her, as a small team, on 4 different channels for inquiries as well as responding additionally to this BBB complaint.

  Her order has shipped. There should be no issue. 
  
  //
  
  The continued BBB threats, reporting, and lack of negative reporting landscape clean up, is why we as a company are seeking resolution from the BBB directly after learning of competitive attacks on our Female Founded Small Business right around the time our Founder stood up to enforce our brand and company's Patent & Trademark rights.
  
  The inability for BBB to correct the records from our proven fulfillment history and proof of fake orders and fake customers surrounding this attack - is worrying the customers unnecessarily and continuing a snowball effect - misrepresenting our company to the public. 

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order online on December 8, 2024. When my order did not ship according to the companys guidelines on their website, I contacted the company via email. I stated that my order had not been shipped and asked for insight on my order and why it was delayed. I received several emails back, but none actually helping to resolve my problem or stating when my order would be shipped. It has now been 2 months and I have not received my order. The company has shut down their website, so I messaged their account on Instagram requesting to cancel my order and receive a refund. They quickly responded saying they issued my refund and that they would re-order my product. I paid $46 for the product via ****** because my credit card would not work on their website. I should have foreseen this company as a scam solely from that. I can see the refund pending in my ****** account, but the company has still not issued the refund and it has been pending since 1/29/25. I am very unhappy and would like to report this business so that others are not scammed and hopefully I can receive my refund. They are very quick to respond, but not actually resolve issues. They continue to attempt to scam me.

  Business Response

  Date: 02/10/2025

  This order has been successfully refunded to the customer via ******.
  There should be no issue. 
  
  The continued BBB threats, reporting, and lack of BBB clean up, is why we as a company are seeking resolution from the BBB directly after learning of competitive attacks on our Female Founded Small Business right around the time our Founder stood up to enforce our brand and company's Patent & Trademark rights.
  
  The inability for BBB to correct the records from our proven fulfillment history and proof of fake orders - is worrying the customers and continuing a snowball effect - misrepresenting our company to the public. 
  
  We are sorry to our customers who continue to be impacted by the ramifications of the attack and inflated and misrepresentative negative reporting. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have still not received my refund via ******. The business continues to state that they have issued the refund yet it is not processed.  The business also claimed they submitted another order to replace my product, which has also not been shipped.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm submitting this complaint on behalf of *************. This was meant to be a Birthday/Christmas gift from my parents. They ordered it on December 10, 2024 and paid a total of $79.45 for one (1) shower cap. My mom ****** and my dad Israel both emailed the Shhhowercap company on several different occasions requesting a refund and have yet to receive said refund to date. As of today, January 30, 2025, no refund has been issued AND the company's website is down. It's really disappointing that my parents haven't received their money back given the fact that they (1) have communicated they have not received the item on my behalf, (2) haven't received the refund they requested, and (3) it's been almost two months to date without any resolution. I have ordered shower caps from this company in the past with absolute no issues, and have really enjoyed the product. I hate that this has been a stress for my loving, hardworking parents. Please resolve the matter expeditiously. Thank you.

  Business Response

  Date: 02/10/2025

  This order has been successfully refunded & cancelled to the customer. There should be no issue. 
  We too are terribly sorry that there was an impact and frustration to your order and it's arrival. Ordering from us should never be a frustration. We're looking forward to having you back as a SHHHOWERCAP fan in the future! Our Founder & CEO will also try contacting you personally. 
  
  //
  
  The continued BBB threats, reporting, and lack of negative reporting landscape clean up, is why we *as a company are seeking resolution from the BBB directly* after learning of competitive attacks on our Female Founded Small Business right around the time our Founder stood up to enforce our brand and company's Patent & Trademark rights.
  
  The inability for BBB to correct the records from our proven fulfillment history and proof of fake orders and fake customers surrounding this attack - is worrying the customers unnecessarily and continuing a snowball effect - misrepresenting our company to the public. 

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed an order for shhhowercap on their website on December 1, 2024. The order was supposed to be delivered within 2 weeks. Four weeks later I sent my first email asking the team regarding the status of my order. This request has never been responded to. I continued to email to the customer service team several times as well as left comments on their Instagram account. Only once I received an email response from someone on the customer service team apologizing for frustrating experience and promising to pass my request to the team. There has never been another follow up or response from shhhowercap. As of January 16, 2024 the order has never been fulfilled, delivered or refunded despite multiple attempts to contact the team

  Business Response

  Date: 02/10/2025

  This order has been successfully delivered to the customer with valid tracking number and arrival. There should be no issue. 

  The continued BBB threats, reporting, and lack of landscape clean up, is why we as a company are seeking resolution from the BBB directly after learning of competitive attacks on our Female Foune Small Business around the time our Founder stood up to enforce our brand and company's Patent & Trademark rights.
  
  The inability for BBB to correct the records from our proven fulfillment history and proof of fake orders - is worrying the customers and continuing a snowball effect - misrepresenting our company to the public. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ***********
  
  
  
   
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/1/24 for 3 shower caps. It is now 1/14/25, and I still do not have my order. I have emailed the company over 7 times. They responded twice with a standard reply saying they would get back to me. No one ever does, and there isnt a phone number to call anyone. It is quite annoying. I just want my products. My credit card was immediately charged for the ******. I will never order from them again. Worst customer service ever!!!

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Shhhowercap has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order November 28, 2024. Upon receiving I was unhappy with the products. I purchased 3 shower caps. The company has a 90 day return policy. I reached out one day 1 via their website, as it instructs you to do for returns. I received no response. I emailed customer service and text the phone number they have available. NOTHING. They do not hold up to their own policies

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/12/24 and was shown expected delivery of 5-7 days. On 12/19 I had not received any tracking/shipment information and contacted company. Was told shipping would be by 12/31 and since this was a Christmas gift I asked for a refund. I have never received any information since 12/19. I contacted ****** which was used for the transaction and after review this morning they ruled in favor of Shhhowercap with no explanation. I still have no product or refund.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Shhhowercap regarding complaint ID ********.
  
  Sincerely,
  
  ********* *****