Business ProfileforSugaring NYC

I got a keratin lash lift by my local Sugaring NYC on January 23rd, 2024. I have sensitive skin with long healthy natural eyelashes so I didnt want to do a regular lash lift perm as I read that sometimes your lashes can be damaged due to over processing. I also read its not the best for sensitive skin. So I did research and found that a keratin lash lift was the best option for me as it cannot be over processed because it has less chemicals or none at all. I searched for places that did this service and came across Sugaring NYCs webpage on keratin lash lifts that claim Instead of chemical perming, which is what many lash-enhancing treatments rely on, Keratin Lashes uses the very latest advancements in beauty technology to accentuate the natural eyelash and therefore, the eye itself. So imagine my shock when ** sitting in the chair and the esthetician is putting a strong chemical perm solution on my lashes. It smelled like the cheap perm solution Ive gotten on Amazon to do laminated brows on myself awhile ago. I decided to not freak out and see how it was after the service. After I was done the esthetician told me to look in the mirror and I barely saw a difference, I wear glasses so I couldnt inspect my lashes but I could tell she was unsure because she even asked do you see a difference? Before leaving, I asked her if that was a keratin treatment she used, like the website stated theyre supposed to use. She could not confidently answer me she walked back and picked up the perm kit and gave an unsure yes. When I got home I saw the damage that was done. My right eye was over processed and the ends of my lashes were fried off which made them shorter. My lashes were uncomfortably curling into my eyelid, a clear sign of over processing. I still had glue on my eyelid despite the esthetician cleaning it. A month ago, I contacted Sugaring NYC corporate with pictures and still havent received a response. I spent $99 for someone to damage my lashes.