ComplaintsforDoola
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We are **************** and wished to open an LLC in *************. We came across company "Doola" who provides services of opening LLC and also apparently do the total compliance including assistance in tax filings. We purchased their total compliance package. Initial experience was good till our company was formed. Gradually when we started to seek more assistance from them, they stopped responding completely. I have emails with multiple reminders (6 reminders in total) and there is no response. I have opened tickets with their customer support and there is no response. The only response I get from their chat executive who is also my account manager, but he too isn't of much help. He asked me to schedule call with their *** which I did but the *** cancelled the call minutes before it was suppose to happen. Then he asked me to book again which I did (screenshot attached) and now the chat agent says he is OFF till 18th and so book again.I have paid $1859 for their 1 year service but now I feel they will not be able to provide any service. I have given them option to keep the money for the services they have provided so far and refund me the remaining balance. They are not incompliance with the services they have promised to offer. Their phone number does not provide any human interaction and their online system is broken. There is no escalation point to get resolution. I have tried to post on their Linkedin account, on their ******* X platform too.If Business does not offer me the refund, my next action will be to dispute the transaction with my bank. Thank you.Business response
06/18/2024
Thank you for your feedback. We sincerely apologize for the experience you had with our service. This does not reflect the level of service we aim to provide, and we fully acknowledge where we fell short.
We are committed to learning from this and improving our processes. We have reached out to you directly to provide your requested resolution, and we hope to make things right.
Thank you for giving us the opportunity to address your concerns.
Customer response
06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution provided in the form of a partial refund is acceptable at this point. However, the documents generated by Doola doesn't seem to be acceptable by the Major US banks and there are a lot of shortcomings. I might open a new complaint if they fail to respond to my emails as they are known for. This complaint can be closed.Thank you.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.