ComplaintsforCatalina Snacks Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered from them, two minutes later I realized Im allergic to their ingredients, so I reached out two minutes after my order. They just have automated emails I have since emailed them 12 times I called PayPal. They gave me a phone number for Catalina and it is a nonworking number.You cant get in touch with these peopleCustomer response
04/19/2024
Better Business Bureau:
At this time, I have not been contacted by Catalina Snacks Inc. regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Catalina Snacks offers subscriptions for their products. When my subscription was due to renew, I received an SMS message from the company notifying me and asking if I wanted it to process, delay it or skip it. I chose the option to skip it. The company processed the order anyway. I sent an email to customer service and they would not cancel the order nor refund it. They would not take any responsibility for processing the order that I confirmed on time that I wanted to skip, despite me sending the screenshot as proof. The customer service rep was unhelpful, refused to escalate the matter, and said there was nothing they could do. This is entirely unacceptable. When a customer uses one of the companys provided mechanisms (SMS) to manage their order and the company fails to then manage it properly, the company is in the wrong and is responsible for rectifying the issue with the customer. I am owed the money for this order I did not authorize. And this company is responsible for improving its operations and service.Initial Complaint
06/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Catalina emailed me saying not to eat the snacks I ordered and paid for and once I provide proof of purchase, which I did and they approved of, they would give me a refund. They never gave me a refund. I have all of the emails saved showing proof that they said they would give me a refund but then they changed their mind and said they wouldnt. Bullshit! Lying assholes!Customer response
07/14/2023
Better Business Bureau:
At this time, I have not been contacted by Catalina Snacks Inc. regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Have tried to call and email Catalina Crunch for 2 months to cancel my subscription. They will not respond and I keep getting shipments. Their product is not that good and I want to cancel. Is my only option to cancel my credit card? Thank you.Initial Complaint
07/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have cancled my subscription to Catalina Crunch and they are still charging my **** and sending me product it shows I am un subscribed and they still charge and send .Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered cookies from this company several months ago and I received them. Two days ago I received an email stating that my cookies were on the way. I tried to contact the company several times via email and phone to tell them that that I did not place this order and I do not want the cookies what should I do with them when they arrive. I have been unable to contact a life person nor has anyone responded to my emails. I want my money back and I dont want to receive any more cookies we are talking about $39Initial Complaint
06/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Company keeps sending product and billing no way to stop this from happening. Ordered product once and had to sign up for membership to stop ordered. Does not work they keep sending.Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company is refusing to refund $98 dollars after I told them not to ship their product and that I wanted to cancel auto ship. They shipped the product anyway so I refused delivery and still have not received a refund.Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order for cereal and it was charged on March 1 2022. It was for 2 to 3 day shipment as well. My son whom it is ordered for developed some severe gastric and behavioral symptoms after. I let them know via email I was checking if it was the cereal and if so it will not be needed. They declined refund. I also noticed this package isn't even sent so asked to please simply cancel this order and then refund. They state today it was sent yesterday. I checked with **** and that's false. It is not sent! I just want this all cancelled and funds returned. We no longer will use the cereal.Initial Complaint
07/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an item 07/12/21 abd was told I would receive my item on the 07/18/21 abd after sending them emails on my item not being able to be tracked or my package hasnt been delivered I messaged the about 4 times before someone got back to me and told me today 07/20/21 that my item got lost in translation in which I wanted my money back and didnt want the order anymore and they will not give me my money back and is trying to reship my item which I do not want now and I want my money back ASAP
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
2 complaints closed in the last 12 months.