Business ProfileforAeropostale

July 3, 2024, I visited an out of town Aeropostale store. I saw two colors of high rise baggy jeans that I liked. The store only the size for in the medium wash; which I purchased. The store did not have the super high rise light wash jeans in a size 6 (the size I needed) so the lady working told me that she could place an online order for the jeans to be delivered to my home address. I should have said no because there was several red flags. The first she was not focused on her job due to having her child at work with her. Second, she couldn't type in my general information such as address and my name. This took several attempts with her still misspelling my last name (which she stated that she would fix and did not). The lady ordered me a size 8 instead of a size 6. Once I received email verification of my order and realized that she had ordered an 8 instead of a 6, I immediately called the store. She took my phone number and stated that she would call me back (which she did not). Thirty minutes went by so I decided to call the store back that is when she stated that she was not able to cancel the order and that I should call customer service. I called customer service and spoke to a man. I told him what was going on; he then told me that my order had been cancelled. July 4, 2024, I received an email stating that my order was on the way. I immediately called customer service back. **************** stated that I should just disregard the email and in fact the order was cancelled. He also stated that the email was sent in error by the warehouse. The man also sent me an email showing an authorization reversal for my refund. I received the jeans in the mail today. I called customer service and I was told that I could send the jeans back (if I wanted my refund) and receive 20% off. Shipping fee cost more than that. So they want me to drive almost 30 minutes to ship the jeans. I asked to speak to a supervisor and I am still wanting for one to call me back.