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Find a Location

Brooks Brothers has 92 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Brooks Brothers

      346 Madison Ave New York, NY 10017-3703

    • Brooks Brothers Group, Inc.

      100 Phoenix Ave Enfield, CT 06082-4441

    • Brooks Brothers

      1270 Avenue Of The Americas New York, NY 10020-1700

    • Brooks Brothers

      1934 Broadway New York, NY 10023-6937

    • Brooks Brothers

      901 Broadway New York, NY 10003-1205

    Business ProfileforBrooks Brothers

    Clothing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Bankruptcy:
    On 07/08/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11786-CSS. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U.S. Bankruptcy Court District of Delaware 824 North Market Street 3rd Floor Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    48 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Brooks Brothers has 92 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Brooks Brothers

        346 Madison Ave New York, NY 10017-3703

      • Brooks Brothers Group, Inc.

        100 Phoenix Ave Enfield, CT 06082-4441

      • Brooks Brothers

        1270 Avenue Of The Americas New York, NY 10020-1700

      • Brooks Brothers

        1934 Broadway New York, NY 10023-6937

      • Brooks Brothers

        901 Broadway New York, NY 10003-1205

      Headquarters
      346 Madison Ave, New York, NY 10017-3703
      BBB File Opened:
      4/2/2001
      Years in Business:
      206
      Business Started:
      1/1/1818
      Business Incorporated:
      1/1/1924
      Type of Entity:
      Corporation
      Alternate Business Name
      • Black Fleece
      Business Management
      • Mr. Mauro Calderon, COO
      • Mr. Claudio Del Vecchio, CEO
      • Mr. Brian K. Baumann, CFO
      • Ms. Vivien Kronengold, EVP and Chief Marketing Officer
      Contact Information

      Principal

      • Mr. Claudio Del Vecchio, CEO
      Additional Contact Information

      Fax Numbers

      • (212) 309-7368
        Other Fax

      Phone Numbers

      Customer Complaints

      48 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Okay it was few years back me and a few of my mates were at the ********** store in ******* and we mange to walk into Brooks Brothers. Now I am not the one to go the mall nor store without any money but my friends suggest we go. So we was walking in the guy address us and said hello and all plus asked if we need any helped and we decline . But we was about 10 minutes in my friends went to another side of the store and I attend to the other side and the same guy who greeted us followed me in the store . He was about six feet away but every time I looked back he would turn away so for those 5 minutes I walked over to my friend to asked we can leave my one friend didnt sense the attention cause both of them were white and I was black . But he didnt want to leave but my other friend saw the concern on my face and asked if I was okay , so the guy who works there kept an eye on me still , so I suggested to leave the store and remained outside. But I know this is irrelevant cause its not recent but it was about 10 years ago and I vow to never go to Brook ********************** again and still till this day . But what made me write this email was just an issue I never addressed and it made feel different towards your store for years personally. Description of the guy was he had glasses and white about 59 in height but I dont think he works there anymore. But I am not looking for any pay off nor apologies I feel you have some people who profiles and some who dont but I just want to send this too you as a form of Solace and Peace. But I appreciate your time and Thank you.

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nancy F

      1 star

      06/24/2024

      I bought a sweater and a dress (Order #********) and received them on 6/7/24. The dress didn't fit, and seemed bizarrely large for a size 12. I requested a return shipping label and had a run-around before receiving that. Put the package in the mail on 6/10/24. As of 6/24/24, the ** tracking says "delivered to agent" (whatever that means). I'm still waiting for a refund for an incorrectly sized dress that there's no way I could have worn. In addition, they will deduct $7 from my refund, if they *ever* process my refund. It seems that every step in this process has been designed to be slow and inconvenient, no doubt so they can keep customers' money as long as possible. I will never buy from this company again, but others should be warned.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

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