Business ProfileforKenneth Cole Productions, Inc.

We purchased a Kenneth Cole coat 2 years ago from a retail store. We had it dry cleaned per the label instructions. When we received the item back damage had been done to the faux leather trim around the coat. Our dry cleaner attached a paper called "TABS" regarding "peeling polyurethane trim No. 350". This paper clearly states the FTC's Care Labeling Rule, indicating that "All components, fabrics and trims on garments must be able to withstand the accepted and or recommended care process" per manufacturer label instructions. It continues to state that the" MANUFACTURER should be held responsible when garments meant to be dry cleaned have polyurethane trim that fails during cleaning". I have attempted to contact the manufacturer "Kenneth Cole" at different numbers for customer service. At every turn they have told me that they are in no way responsible for the issue and to take it up with the retail store it was purchased from if not purchased directly from their website. They claim it is the retailers problem and not theirs. Just to satisfy their suggestion I reached out to the retailer. The retailer was shocked that I was being told to contact them for what was obviously a manufacturer error in labeling. They have no responsibility in this and Kenneth Cole manufacturer is absolutely responsible for any mislabeled garments. They refuse to take any responsibility and won't let me speak with a manager or supervisor. VERY unprofessional customer service and company. I have every intention of making it known to as many people as possible "BUYER BEWARE" when it comes to this brand if they refuse to respond responsibly. I will as well cite what they can expect in the way of "customer care and product quality" issues.