ComplaintsforLin-Manuel's TeeRico
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Complaint Details
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Initial Complaint
10/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I pre-ordered 3 items from Tee-Rico on 3/5/21 that were supposed to be released in July. The items kept getting delayed. As of September, they still hadn't shipped. I requested a refund on 9/7/21, and the company agreed, but as of 9/29/21, I have not received this. I've followed up twice and not heard back from them. I reached out to Paypal to confirm no refund was issued. It's outside of the 90 day dispute window with PayPal. I tried reaching out again to Tee-Rico, and have not heard back. I would like a refund for the $47.96 paid.Business response
10/14/2021
Customer has received refund. We did process the full refund as communicated to the customer through the WooCommerce web platform.
The problem was the WooCommerce platform plugin to Paypal was not functioning and the final refund was never posted through to the customer.
It has since been rectified and the customer notified.
Customer response
10/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.