ComplaintsforTom Ford International LLC
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an online order on Nov 8th 2023 for OMBRE LEATHER EAU DE PARFUM Color: OC Size: 50 ml ORDER NUMBER ******** .I paid 165.27$ .My order was sent out with a courier called route and supposedly left at front door I did not receive my package .My order is time sensitive as it is a birthday gift .I contacted *************** an no one wants to help me resolve my issue .I purchased from *************** why was my order shipped with some random company that I cant even get ahold of either regarding this issue .This is my first time purchasing on *************** an after this headache I dont think Ill be returning.Its been days already an I still have not received my package .Initial Complaint
06/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a parfume from ***************. Order date: May 15, 2023 $159.00 Order#******** Order arrived damaged, Supervisor *** and corporate people refused to help and rejected return of damaged order numerous times, no explanation why! **** demanded picture and I provided picture! Absolutely terrible customer service and attitude toward customers! I would like *************** to follow their policy and accept return, instead of Flipping the customer off.*Attached their return policy and response from customer serviceCustomer response
07/17/2023
Better Business Bureau:
At this time, I have not been contacted by Tom Ford International LLC regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
06/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 3 perfumes. Im missing one perfume which is the 50ml. I would like a refund for it and I would also like a return label for the other two perfumes since I didnt get the return label in the package. This is my order number ********Initial Complaint
01/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of the purchase: I recently ordered a couple of pair of some very expensive shoes from *************** website 7 weeks ago. I had returned the shoes back to immediately on the next day because they were too small. It has been almost with at least 7 Weekly emails They did not send me anything about the status of the return the kept saying that they would get back to me but never did I sent pictures of the shoe from all sides and angles I even said I would drive to ******** Store to prove that they had never been worn still noting, and still no one has gotten back to me. I had to provide a copy of the receipt that I had been given by Fed-X along with ***************************************************************** my life been treated like this by any business I have dealt with. For a very prestigious and high- end brand their customer service doesn't match or live up to the brands customer service reputation and standards for customer service and satisfaction for the consumer.Business response
01/25/2023
We are sorry to say that the return of footwear was denied as they had been worn and were unsellable in their returned condition.Initial Complaint
12/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I recently ordered a couple of pair of some very expensive shoes from ************ website two weeks ago. I had returned the shoes back to *************** immediately on the same day because they were too small. It has been almost three weeks and *************** did not send me anything about the status of the return. I had to call *************** and talk to a representative, I had explained myself thoroughly that the shoes were delivered to them and the representative was giving me every excuse in the world lying to me and telling me that they havent received them and it takes a long time.I had to provide a copy of the receipt that I had been given by *** and go to their website and screenshot that the items were delivered. *************** has the most disgusting, disloyal, disheartening and very pitiful customer service Ive ever dealt with. For a very prestigious and high end brand their customer service doesnt match or live up to the brands customer service reputation and standards for customer service and satisfaction for the consumer.Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 7/7/22 I purchased a pair of shoes for $625 from the *************** website. I never received confirmation or receipt of the purchase. Luckily I paid for the purchase via Affirm (Loan Id ********** where there is adequate documentation. The shoes arrived on 7/14/22 without any paperwork or documentation. While the shoes were new and in great condition, they are too small (although they were ordered a size larger). I called on 7/14/22 and spoke with ********. I requested a receipt of purchase be emailed to me and that I would like to exchange for a larger size. I was told a receipt would be forwarded via email immediately and I would receive a hard copy also in the mail. To-date I have yet to receive a receipt. I was also told I would could not perform an exchange, refund, store receipt etc. I am stuck with shoes that are too small and a **** for $625. If *************** is going to sell shoes of a such a high price point online, that are cut smaller than other european cuts, and no means for trying on a sample shoe, they should most certainly offer exchange. This policy is entrapment at best. I'm sure the retailer will not attest there was microscopic verbiage suggesting there were no options for exchange or store credit. I can respect no refund, but to suggest no option for exchange or store credit is unreasonable.Customer response
08/12/2022
*************** has offered no alternatives or solutions towards my concern. This company is completely inflexible having no resemblance of customer service. Their offers are bait and switch. *************** reached out to ME through email marketing these shoes on sale without visible verbiage that these high end, expensive shoes would have no refund, exchange, or store credit if they did not fit. This is bait and switch at its finest and an abuse of consumers.Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In December 2021, I purchased a cardholder for my husband via TomFord.com, for Christmas (order#********). The item was delivered on time and in perfect condition. My husband did not like the item, so opted to return it for a full refund of $402.22 (total was $410.22-- in which $8 was gift wrapping). I contacted *************** via email, and received return instructions as well as a *** return label. I shipped the item back promptly, and it was received by ******* at *************** in *****, *******, on January 25, 2022. On January 26, 2022, I contacted *************** via email to inquire about a refund. I was told via an auto-reply email message that the refund would take approximately 10 days after the item was received (please note that 10 business days would have been February 8). On February 8,2022, after checking my credit card statement and seeing no refund, I contacted *************** via email once again regarding my refund status. I received the same auto-reply message which states the refund would be processed within 10 business days. As of today, February 14, 2022, I do not have a refund in the amount of $402.22. The lack of customer service at this luxury brand is asinine and unacceptable.Customer response
03/27/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Tom Ford International LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.