ComplaintsforEspressoWorks
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased an espresso maker last year in November through Amazon. The order number for said order is *******************. Espresso maker came with a one year manufacturer warranty. It is under a year and my espresso maker will not work at all. At first it wouldnt turn on or off with only way to turn it off was to unplug now it will not do anything at all. I have tried to contact the company multiple times with no response and no action taken. I would simply like my espresso maker to work.Business response
10/24/2023
Hi,
This is ******** from EspressoWorks. I have verified the Amazon order. Your machine has a 1-year warranty from purchase date. Did you ever reach out for assistance through Amazon or via our customer service email or phone number?
Can you tell me how thie machine is not working?
Thanks,
********
MMX Distribution
EspressoWorks
Customer response
10/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
No resolution was offered.
In response to their reply I had sent 2 emails to the email address that is online as well as tried calling but never got anyone to help me. Amazon said I had to contact you guys directly as it was out of their hands.
My machine will not turn off you have to unplug it for it to turn off otherwise it will stay on all day. It also will not work at all at times I have to unplug it wait a couple mins then try again some days I can make a cup some days I cant.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
10/26/2023
Hi,
I am sorry that no one responded to you. If you can tell me what email address you messaged, I can track that down to see what happened.
I have verified your order on Amazon. Our 1-year warranty offers a refund or one-time replacement. I have refunded your order. It will take a few days to appear as a credit on your purchasing card.
********
MMX Distribution
EspressoWorks
Customer response
10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Product name - 10-PIECE RED ********************* MAKER SET Purchased - 09/09/2022 Cost - $279 Serial # - *************** It stopped working 3 weeks after purchase. It does not power on. I tried their troubleshooting steps but it still doesn't power on. I've reached out to their customer care through their web form and by email a few times. No response. (Nothing in Spam.) The phone number listed to this company goes to a consumer ****** Voice mailbox. I don't know if this company is still in business.I was hoping to exchange it. Now I just want a refund.Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 10-PIECE ROSE GOLD ********************* MAKER SET on June 10th 2022 for ******. The Coffee machine started leaking about 3 weeks into ownership then completely stopped working. I sent 6 or 7 emails to the company asking for assistance. Over and Over the company sent emails to fix a brand new coffee machine. When I informed the company I wanted to return the coffee machine the company stopped responding to my emails.Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a espresso machine via Amazon in Dec 2021. The machine worked great for about 6 months then the portafilter would pop off and brewed coffee and hot water would spew all over my counter. If I held the portafilter on with pressure it would not come off. I have contacted Espressoworks and recieved a replacement portafiltet, but the issue did not resolve. I have been in contact with this company via email and Amazon and there has been no response or offer to help further. Amazon stated that since the order is older then 30 days, my only option is to work with the company for a warranty replacement or refund. All I am looking for is ownership, acknowledgement and options to rectify this issue. This machine is not safe to use, especially when children are around. A screenshot of email thread with this company is attached. I can provide screenshots of our conversation via Amazon if needed, along with proof of purchase.Customer response
09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have recieved a replacement espresso machine from EspressoWorks
Sincerely,
***********************************
Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My complaint is very similar to the other complaint against EspressoWorks on BBB. I purchased an espresso machine and it quit working after a few months of use. I contacted EspressoWorks and they walked me through a bunch of troubleshooting steps, including them sending me items to help fix the issue. Once they realized nothing worked, and I asked for a replacement they GHOSTED me! I've emailed multiple times as well as called and left a voicemail. This company refuses to fulfill their warranty obligations!! It's been weeks now.Business response
06/21/2022
Hi there
For some reason, the customer's emails have found their way into Spam Folder and was being marked as "Junk."
We have since located the email and will respond to the customer promptly.
Thank you for reaching out. We will make sure to get this resolved ASAP.
Thanks
Works Warehouse
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.