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Business Profile

Kitchen Accessories

Made By Gather

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Accessories.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ***** waffle maker from ****** and I first used it 45 days after receiving it and it broke. It wouldnt rotate and the dough fell out on my counter.Just because it was past 30 days of using it they said I couldnt return it That is ridiculous. It is fraudulent k

    Business Response

    Date: 03/19/2025

    Good day,

    Please reach out to us at ************************ and we will be happy to assist you

    Thank You

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan ****** I bought this coffee maker at ******* as a gift for my daughter. I paid a lot of money for it. My daughter was so excited for this and never thinking it would not work she threw out the box. The coffee maker has never produced a cup of coffee. We both have read the instructions numerous times and still can't make a cup of coffee. I have emailed the "beautiful company" numerous times,have sent videos and still cannot get a refund. I have told them that I will send the coffee maker back to them at my cost but need an address. Can't seem to get a resolution.

    Business Response

    Date: 02/24/2025

    Hello ******,

    We  have responded to your email (ticket ******). We will be issuing you a refund cheque.

    Please respond back to the ticket with your mailing address.

    Thank You

    Beautiful CS

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Crux air fryer. I reached out to Made By Gather regarding the warranty. I submitted all the necessary information to receive my refund because they could only offer a refund, not a replacement, for the defective air fryer. They made me cut the cord to the air fryer to issue me a check for the refund. However, I had to buy a new air fryer out of pocket, and I still have not received my refund.I gave Made By Gather the correct address, which is *********************************************. In their last email to me, they wrote the address incorrectly. I have not received my check, either because Made By Gather did not send it as they said they would or because they wrote the wrong address and the mail was never delivered to me.Either way, I have not received my refund check for the defective product that Made By Gather said they would issue me and that I am entitled to. I have reached out to them multiple times, but my emails have gone unanswered, and I still have not received the check.

    Business Response

    Date: 02/12/2025

    Hello ****,

    We spoke earlier and advised we are re issuing you a new cheque.

    Thank You

    Made by Gather Customer Service

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The drip tray and cooking racks for the ***** Pro 12/6 Quart Air Fryer Model ***** do not clean well either by hand or dishwasher. They have become cacked in grease which is a fire hazed now. The manufacturer has been contacted by email. They state they do not provide product support and do not sell spare parts. They advise to obtain online. I have tried to buy replacement parts online for over 1 year. They company offered an Infrared Toaster Oven Model ***** as a replacement which is a major downgrade. The claim they do not have model ***** available. I declined their offer and asked for Air Fryer Model ***** (the newest model) as replacement. They ignored my request completely and are sending the downgraded item.

    Business Response

    Date: 02/11/2025

    Hello,

    Thank you for reaching out

    We will contact you by email.

    Thank You

    Made by Gather Customer Service

    Customer Answer

    Date: 02/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I received an email that says that they do not have the spare parts I am looking for.  It also says that they are sending me a brand new unit. See email below. The email does not specify what model they are sending. Prior emails said they were sending an Infrared Toaster Oven which is a significant downgrade and obviously is not an air fryer.  They also previously said that they did not have model ***** any longer. And they ignored my request for the updated model *****.

    If they will confirm that model ***** is being sent to me I will then consider the matter as resolved.

    Thank you,


    *************** **** *** *** ******** *** ***** **** ** ** ** ******* ****** ****** **** ** ** *** **** *** ***** ***** *** *** ******* **** ** *** ******* *** * ***** *** *****        

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* *****




     

    Business Response

    Date: 02/13/2025

    Hello *******,

    Your unit has been sent and your ***** tracking number is ************

    DELIVERY DATE

    Today Estimated between 10:15 AM - 12:15 PM

    Thank You

    Beautiful Customer Service

     

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Based on the department/brand/division signature and prior emails from the company, it appears that they have sent an Infrared Toaster Oven rather than an Air Fryer as replacement. I had previously advised the company that I rejected their offer of the Infrared Toaster Oven. It is a significant downgrade in size, features and functionality.  Therefore, I do not accept their response.  They are cheating and defrauding me as well as other consumers based on social media posts.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* *****




     

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a defective air fryer from Bella.Set up a return, shipped the item (took forever and multiple contacts to get bella to respond)Their instructions were wildly unclear and had me ship a dirty cooking item internationally. Weird.Took them about 4 weeks to send me me an update after emailing them and they just said "a refund for ***** had been issue, expect it in 4-6 weeks.I ASKED FOR A REPLACEMENT.if I go buy the exact same model it will end up costing me money out of pocket.That's absolutely not ok. And enfuriating that they just jump to the conclusion they want, instead of providing any actual customer service.Sure it says 2 year warranty, but the stressful and inconsistent repair process makes the whole thing worthless.

    Business Response

    Date: 09/25/2024

    Hello *******,

    Please note we are issuing you a replacement unit as well

    19038SCS BTFL 6 Quart Air Fryer BLACK

    As soon as we have the tracking information we will provide it to you

    Thank you

    Customer Service Management 

     

     

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased A crockpot that turned out to be faulty, which I contacted made by gather and was advised to submit information to have the crockpot replaced under warranty. Ive been trying to get this crockpot replaced for almost 2 months now I was advised to cut the crocpot cord and to send a picture and I will receive the unit within 7 to 14 business days. Were now going into almost 3 weeks and I have not received a tracking number nor have I received a replacement unit. Cut cird Email was sent on 8/21/24 with the cut cord I followed up. They said that they will ship it out within 7-14business days. I have not received the replacement This concern/warranty being prolonged and going on and on and on, I would like a tracking number or some type of update the item has been replaced and shipped I gave cut the cord as advised and can no longer use the item. It's only fair to get the replacement unit.

    Business Response

    Date: 09/10/2024

    Good day,

    Your unit was delivered

    DELIVERED
    Monday9/9/24 at 12:20 PM

    Fedex Tracking ************

    Thank you

    Beautiful Customer Service

     

     

  • Initial Complaint

    Date:07/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Dec 2022 I purchased a Bella Pro Air Fryer. It has a 2 year warrenty. It stopped working and I contacted Made by Gather. I was told to send pics and video and eventually cut the cord and we will send you a replace and it will arrive in 7-14 business days. Today is day 9 and I am told there still is not tracking. I have called the last two days adn requested a supervisor to call me back and was assured both times that someone would call me, I still have not heard from anyone. This is the worst customer service. Everytime I send an email and ask for status they say we will let you know. So please if your responce is going to be contact us at ****** do not waste your time as that is the reponse that everyone gets and still no answers. I would never reccomend anyone to buy any of these products.

    Business Response

    Date: 07/25/2024

     

    Hello *******,

    Your ***** tracking number is ************  and your replacement unit will be delivered on 07/30/2024.

    My colleague sent you an email with the tracking information.

    Thank You

    BELLA Customer Service

  • Initial Complaint

    Date:06/03/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28, 2024 I purchased the ***** Pro Series - 12 Cup Programmable Coffee Maker from **** ***. The coffee had grinds in it and by mid-May I realized it was because the mesh on the filter was not sealed to the plastic frame. **** ***'s return policy is 15 days, and I was outside of the return period. I contacted the company to start the 2 year warranty process. I provided the photos they requested and my receipt on May 24, 2024. After multiple back and forth emails, the company told me to go to Amazon.com to buy the part. They have not yet responded to me calling them out for not fulfilling their 2 year warranty. I also posted a review on **** ***'s website. There, the company told me they would like to help resolve the problem and to email them. I commented that I already had and they never commented back.

    Business Response

    Date: 06/18/2024

    Hello *****,

    Please note your refund cheque was issued on 06/12/2024 (please see below) 

    ***** ********* 06/12/2024 Pending Approval ***** ***** Flowers**** ****** ****** ********  **  *****  ***

    You will receive the cheque within 1-2 weeks

    Thank You and have a nice day

    Made By Gather

    Customer Service

     

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product manufactured by this business. I reached out to them in March 2024, they said I would get a replacement product it has now been almost a month and Ive yet to receive the product or even tracking that its being sent and they will not return contact.

    Business Response

    Date: 04/10/2024

    Hi *****,

    I just responded to you by email - Ticket# ******

    I just sent an email to our warehouse to see where your unit is.

    I will reply back with a tracking number soon.

    We do apologize for the inconvenience

    Beautiful Customer Service

    Customer Answer

    Date: 04/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    This is the only answer I keep getting and then no one gets back to me. I want my product.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Customer Answer

    Date: 05/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Yes, I’ve still not received it. 


     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,
    ***** *****




     

    Business Response

    Date: 05/21/2024

    Hello *****,

    I do see your cheque was issued (04/30/2024)

    ***** ********* 04/30/2024 Success ***** ***** ******** * *** ** ******  **  *****  ***

    I will check with my accounting team.

    Kindly please reach out to ************************ to follow up

    Thank You

    Made By Gather

    Customer Service

     

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Beautiful by *************************** electric kettle in November of 2022. In June of 2023, the kettle started to heat up on its own without being turned on, then would overheat and short circuit. The unit is under a 2-year warranty, so I contacted the company. I provided video of the malfunction, the serial number, and all other requested information. I was told they did not have the unit in stock for a replacement, and would instead send a check for the retail price of the unit minus tax, meaning I'd be paying out of pocket for a replacement. When I brought that to their attention, they backpedaled and offered the full amount including tax, but wanted me to send proof that I destroyed the unit by cutting the electric cord before they would send a check.I'm very uncomfortable with this warranty process. When I've had to open warranty claims in the past, the company replaced the unit before asking me to destroy or send back the malfunctioning unit. This company is asking me to destroy the unit before receiving anything back, which feels like a scam where I'll end up without a check or replacement. **************** is useless and only offers a call from a supervisor that never comes. I'm not confident I'll receive anything for my legal warranty claim.

    Business Response

    Date: 01/17/2024

    Hello *******,

    Thank you for your email.

    Please note our policy is that we ask for a copy of your receipt, a photo of the silver sticker on the back/bottom of the unit as well as a photo of the issue or a ***** second video of the unit.

    Once we receive these documents we will then ask for a photo of the cut power cord. This is mandatory and is for your protection and safety.

    Thank you

    Beautiful Customer Service

    Customer Answer

    Date: 01/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I provided the receipt and serial number information as requested, as well as a video of the malfunctioning unit. Refusing to refund or replace my unit until I provide proof of destroying it is unacceptable. I have no reason to believe I will receive anything from the company. You are asking me to destroy my property with no recourse. Any respectable brand would offer a replacement and then request the faulty unit returned to them.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Customer Answer

    Date: 01/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    As this is an open complaint, I would prefer for all communication to happen through BBB. If the company is offering resolution, I ask that they put it in writing here.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 04/01/2024

     

    Hello *******,

    We have issued you a refund cheque for $44.06. Your cheque was issued 2 weeks ago.

    Thank You

    Beautiful Customer Service

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