Business ProfileforSecurities Training Corp.

Dear Better Business Bureau,I am writing today to express my extreme frustration and disappointment in the service I have received from Securities Training Corporation (STC). I have purchased a program from STC to help me Prepare for more Series 9 and Series 10 Exams, with the intention of improving my financial knowledge and providing myself a better understanding of the securities market. Unfortunately, I have encountered immense difficulties while using the program. Specifically, while listening to the recorded demand lectures on my Apple AirPods, I experience egregious levels of static that cause huge impediments to my ability to focus and understand the content. When I have brought up this issue to STC, they have simply shrugged it off and told me that the problem is my own and there is nothing they can do. No warnings were presented on their website or before purchase that would create awareness of this major issue. I have submitted multiple complaints to STC, yet their complete lack of support and refusal to take responsibility has left me feeling helpless and frustrated. It seems as though STC is more interested in turning a quick profit than providing quality services to their customers.I hope you can assist in finding a solution so that I may have access to what I paid for and actually benefit from the program I have purchased. I encourage STC to take responsibility for their actions and make sure their customers are provided with a quality experience.Thank you for your time, ****