Customer ReviewsforTarte, Inc.

Ordered two gift sets on 9/22. I had an email stating that it was on the way. I spoke with customer service and now it is delivery date 10/11. Their website says that it is **** business days for deliveries in ******* but that is incorrect information. When I asked if I could just cancel the $150 order..they said no all sales are final. I would have never bought from them had I known it was going to take 19 days to receive what I could have bought in a local Ulta! I love their products but I guess I will find a new brand.

I've been in the beauty industry since ****. I've been licensed since 2009. I've had a PRO discount with Tarte since 2011. By December 2022 I stopped receiving my industry discount. When I reached out via their customer service I was informed it was due to my e-mail being unsubscribed, which "allegedly" was remedied. When I contacted them a month later without receiving my PRO discount again, I was told the issue would be moved up the ladder and provided a code on their end. When I went to purchase my products the code was only for 20% off. Once again reaching out to customer service I was told certain products coupons were not applicable towards. When customer service tried to tell me it was because "x product" was not discounted, I let them know that was untrue as it always had been in the future and if that were the case the coupon code wouldn't work on it. The problem is they refuse to provide me with the accurate code. Which for the last 12 years has been 40% off. Instead of issuing me the correct one for checkout, they wanted me to purchase my items with the incorrect code, wait 1-3 days for them to ship it, contact them again and wait for a price adjustment. Listen, I've been in this industry for too **** long, wearing too many hats, for too many companies, for too many brands, with too much insider knowledge to know this is one of the most EGREGIOUS forms of customer service I have ever encountered. I've been on the backend of these situations myself, and for Tarte employees to be this vague, this ill-informed, this poorly directed in protocol, to prompt me to write a disparaging review, you know it's bad. Get your act together, provide succinct straight-forward responses to the questions I ask, do not leave the customer having to service themselves, and be conscious of the fact that poor interactions leave a very lasting impression. I will not move forward with Tarte in any capacity until, if ever, they get their act together once more.

I had been using their normal shape tape concealer for a while and decided to try the ultra creamy version. I ended up getting a pretty severe rash on my face that required steroid cream and antibiotics to clear up. I have never had a reaction to makeup before so I reached out to Tarte to see if they could let me know the difference in ingredients between their original and ultra creamy version so I can avoid those ingredients in the future and/or to warn them they may have a bad batch out there (never had an issue with makeup so I thought this may be a possibility). They responded a few times, asking additional questions but then just stopped all communication without resolving anything or answering my question about the ingredients despite me repeating it several times and sending a follow up email after not hearing from them.

I placed an order with this company on October 20, 2021 for 5 items (also receiving 3 free travel size items). When my order was received, I had received a "gifting" product instead of the "Shape your money maker ************ palette at the cost of $32.00. I contacted Tarte **************** informed of the issue, and they would send a replacement right away. When I asked where to send the wrong item back to, I was informed to keep the incorrect item. A few days later, the replacement item was received, and it was the wrong item once again. The same exact actions were taken with the phone call to Tarte ****************, was informed to keep the wrong item and the correct item was being sent. The replacement item was received, and for the THIRD time, was the WRONG ITEM!!! I called Tarte **************** and informed them of the situation again. The representative I spoke to was adamant that I send her photographs of the boxes of the incorrect products I had received. Since I was told to keep the wrong items, the boxes had been disposed of. I just want reimbursed for the item I originally ordered and paid for. I will no longer be purchasing this company's product. Too much of a hassle. **************** lacks as well.