Complaints
Customer Complaints Summary
- 86 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their representatives use misleading tactics, suggesting previous arrangements with your colleagues when none exist. This false familiarity technique is designed to bypass your normal screening processes.Despite multiple removal requests, they continue contacting you - showing disregard for your clearly stated boundaries and potentially violating telemarketing regulations that require companies to honor do-not-call requests.Their claim of "not selling anything" while clearly pursuing business opportunities is disingenuous at best. This semantic wordplay appears designed to keep you on the line longer.The representative calling back immediately after being asked to stop contacting you shows particularly aggressive behavior that disrespects your time and decision-making authority.Their email response contradicting your actual experience (claiming they haven't reached out excessively) suggests either poor internal communication or deliberate gaslighting.These tactics reflect poorly on their business ethics and respect for potential clients. Companies that need to resort to such aggressive and misleading approaches often have services that cannot stand on their own merits.
Business Response
Date: 04/09/2025
Hi ********, thank you for reaching out and letting us know about your negative experience. We sincerely apologize for any trouble to you and we take your feedback very seriously. We would like to look into this immediately and take action but cannot identify your file from the information provided. Could you please email ***************************************************************************** with your business name and contact information so we can review the communications and add your numbers to our Do Not Call list?Initial Complaint
Date:03/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a cold call. They are extremely aggressive. I have explained to them I am not comfortable providing them any information regarding their request to do an analysis on our current merchant account. They are specifically calling about a program that we use here at our *********** they followed up with an email requesting the information, I responded that we are not interested in their services and remove us from their contact list. This resulted in another call to me, and another email asking me again to provide them statements.I, and our company would appreciate no further contact. The entitlement of this sales person is just as bad and the ****** calls insisting I provide them information on our bills.Business Response
Date: 04/01/2025
Hello ****, thank you for bringing this to our attention. We sincerely apologize for any trouble to you. Its always our intention to help merchants rather than cause any inconvenience, we will review your file and disposition your numbers to Do Not Call right away. Please email us at ***************************************************************************** if we can assist with anything else.Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** **** ******************* is the information regarding the contact. I have repeatedly told your employee that I was not interested on the phone. He was very aggressive and would not take no for an answer. As with all businesses, we are very busy, and something like this that occurs over and over again is not welcomed. I feel if I tell someone we are not interested, to not call back, I should not have to deal with an email asking me why, or repeated phone calls and messages. This is just out of line.
Hi ****,
Hope all is well, if you don't mind me asking what was holding you back from getting this done seeing as this is a free service and isn't about changing how you do business but just to show you access to corporate rates that you guys are entitled to. The only thing I was missing was a copy of that merchant statement we went over together. To get the numbers out to you. If the numbers that I'm going to send you merit us having another conversation that's great! and if not then, at least you have it as a reference.If you can attach a copy of your merchant statement for the month of January or February, I can have the results back on your desk in 24Hours. Feel free to cover or block out anything you deem is sensitive.
Regards,
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Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Company has called and contiues to call my phone to sell their services even though I have asked on numerous ocassions to quit calling. This is unacceptable.Business Response
Date: 03/31/2025
Hello ******, thank you for bringing this to our attention. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience, so we will review your file and add your number to our Do Not Call list as soon as possible. Please email us at ***************************************************************************** if we can assist with anything else.Customer Answer
Date: 04/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *****
Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has cold called and emailed multiple times talking to staff and acting like we had a business relationship with them. And that they would do a "merchant analysis" and presented as though we were business partners. They gave no preamble and somehow received my personal phone number and called me there. I request they stop contacting our business altogether and remove all contact info for our business and my personal phone number and block all communication with them. We do not appreciate their aggressive and deceptive tactics to get our company to share our internal business information unsolicited.Business Response
Date: 02/18/2025
Hello *****, we are sorry to see this and would like to investigate any concerns you have. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience. We will review your file in more detail for training purposes and place your number on the *** list. Please email us at ***************************************************************************** if you have any further concerns and we will follow up with you.Initial Complaint
Date:02/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 2 2025 I contacted Sekure to request cancelation as to the service that they provide as it is too costly for our non-profit organization. I requested that we be cancelled immediately. I contacted them several times after that. I have not used their services since that date. Finally on February 2 2025 after several calls they sent me a statement saying that the account was being cancelled but would have to pay an early termination fee of $775.00. I requested that be waved, but was told that was **********************'s fee and they would have to wave that. They have told me that is up Sekure. I just keep getting the run around. I want this cancelled with no additional payments. I have also requested a call back and have not received that. I am at a loss as to what to do. I see simular complaints on your site simular to mine.Customer Answer
Date: 02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *****
Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They wanted me to join for over a year to process credit cards through them and their partners, to "save" me merchant fees. I told them for a year, we do not process a lot of credit cards. I would pay more in fees to them than what I currently have. I agreed ******. 2 partners charged me more in fees, I requested to cancel in nov/dec 24, they called back in Jan 25, after charging me $300 in fees just to have a service. I have not processed one payment through them. I cancelled today and now it will be additional 735 in fees for early termination. a service I NEVER USED. Big talkers and no follow through.Customer Answer
Date: 01/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ******
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We singed up with Sekure to get better rates on our credit card processing. We have been working with them since July, but finally found a platform that we thought would work for us. We started processing credit cards on November 18th. We had a 45 day trial period with them. I have been requesting to cancel since December 2nd. They sent us a cancellation letter to sign with penalties and they have been "working" to reverse this since December 10th. I just need to cancel and not pay penalties or monthly fees any more.Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *******
Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past several years our office has received numerous calls and emails from this company regarding merchant services processing. Our business has declined their services, yet we continue to receive calls and emails requesting processing statements in order to show the savings their services can provide. They have called no less than 12 times this week. Our office requests that all phone, email, mail, or any other form of contact by this company to ours be ceased immediately.Business Response
Date: 12/24/2024
Hello, thank you for bringing this to our attention. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience, so we will review your file and add your number to our Do Not Call list as soon as possible. Please email us at ***************************************************************************** if we can assist with anything else.Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up with payments hub and now sekure is dealing wit our business and not sharing the statements or details of how much they are charging us, they provide our office(dental office-river city dentistry) a payment processing service through rectangle health but not closing our account or sending us paperwork to close the account or sending us the statements we requested,we just want to close accounts with them and not pay them anything more.Business Response
Date: 12/11/2024
Hi ******, thank you for bringing this to our attention. We sincerely apologize for your ************* is always our intention to help merchants rather than cause any inconvenience. Please rest assured that a supervisor is reviewing your file and a cancellation instruction will be sent out right away. A new member of our leadership team will be reaching out to ensure there is no other outstanding concerns. Please dont hesitate to contact us directly at *****************************************************************************Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am continually harassed by this company even though I have indicated that I am not interested in their services. I have asked that they remove my company from their list and they refuse to do so in spite of my requests.Business Response
Date: 09/27/2024
Hello *****, thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. We have added your file to our Do Not Call list. If you have any further questions or concerns, please feel free to contact us directly at ******************************************************************************
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