Current Alerts For This Business
BBB files indicate a Pattern of Complaints about account management concerns and customer service issues for Gemini Trust Company LLC. Since the beginning of January 2021, BBB has noted a dramatic increase in the number of complaints filed with BBB against Gemini Trust Company LLC. Consumers are telling BBB about their experiences after signing up for an account with the company. Most complaints mention that the Bitcoin currency in their accounts is inaccessible to them. Some complaints allege that the company’s verification process for withdrawals or transfers is holding up the transactions. A large majority of consumers have reportedly reached out frequently to Gemini Trust Company LLC but cannot get a response about how to fix the situation with their accounts. As of December 2021, BBB is still noting persistent issues with complaints filed against the company such as account verification delays, frozen funds, and difficulty in reaching a company representative to assist with resolving the problems.