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          Datadog, Inc. has 1 locations, listed below.

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            Business ProfileDatadog, Inc.

            Data Processing Services

            Contact Information

            620 8th Ave, 45th Floor

            New York, NY 10018-1741

            Visit Website
            (866) 329-4466

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            620 8th Ave, 45th Floor, New York, NY 10018-1741
            BBB File Opened:
            10/17/2018
            Years in Business:
            13
            Business Started:
            10/25/2010
            Business Incorporated:
            10/25/2010
            Type of Entity:
            Corporation
            Business Management
            • Mr. Olivier Pomel, CEO
            • Mr. Alexis Lê-Quôc, Co-Founder
            Contact Information

            Principal

            • Mr. Olivier Pomel, CEO
            • Mr. Alexis Lê-Quôc, Co-Founder
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/13/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            1. Started a Trial for datadoghq.com on Sept 13 2022 2. On October 10 2022 decided to cancel and attempted to do so unsuccessfully, their website is ********** and makes it impossible to cancel or delete an account as per worldwide regulations they are infringing on consumers' rights to cancel and get their account data deleted.3. 11/09/2022 after multiple attempts to cancel online, I get my first invoice for inadvertently $313.20 4. 12/09/2022 I get charged again, I filed a case with support after attempting other ways to remove our connection to their service, on 12/13/2022 they finally agree to cancel our service.5. 01/12/2022, I get charged yet again $169.20 for who know what They claims there was usage on our account, we never used the account not even during the trial, this business is misrepresenting their service and charging without limits to what they want.
            Read More
            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Heather M

            06/28/2024

            Pretty much every person at my company has been harassed by a person named ********************* at DataDOG. He claimed that "someone from your company has reached out, but I haven't been able to connect." Which means he emailed every person on my team multiple times. When I asked him to stop emailing us, he said he had never emailed us (?) but if we were interested in DataDOG to schedule a call. This was 3 weeks ago. Guess who just emailed me again today? Seems like its been 2 years since the last complaint like this and they are still going strong. Also going to report to the ****

            Datadog, Inc. Response

            07/05/2024

            Hi H.M.,We would like to apologize if weve caused you any inconvenience -- thats not the experience Datadog strives for. To address your request, we have flagged all contacts from your organization as do not contact in our systems, and have confirmed that our sales representatives understand that your organization should not be contacted again.If you have additional questions or require further assistance, please feel free to reach out to Datadog's privacy team directly at *****************************************,Datadog Privacy
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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